Tri-Lingual Patient Liaison (English, Spanish and French)

Tri-Lingual Patient Liaison (English, Spanish and French)

This range is provided by Scout. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range:

$30,000.00 / yr - $35,000.00 / yr

Scout is recognized as a leader in our field for innovation in service, attention to detail, and making the complex easier. If this interests you, we’d love to have you join our rapidly growing team!

Position Summary:

We are looking to hire a talented, eager, and skilled Tri-lingual Patient Liaison to join our Spain team in a remote position. The Patient Liaison provides support to patients and clinics involved in clinical research trials. You would be responsible for ensuring excellent and consistent service, including reviewing and approving travel and expense reimbursement requests, partnering with our vendors to fulfill services, and answering questions in a timely and courteous manner.

Responsibilities of this position include but are not limited to:

• Serve as the primary point of contact for our patients, study sites, vendors, and other related parties.
• Scheduling travel requests for patients enrolled in clinical trials, including arrangements for flights, hotel, ground transportation, and special needs assistance.
• Interaction and management of vendors handling travel requests.
• Review travel requests against study parameters and seek approvals where necessary.
• Processing expense reimbursements to patients for approved expenses.
• Responsible for training study site personnel on how to use the online portal.

The ideal candidate will have the following experience, skills, and knowledge:

• BS or BA degree or equivalent experience.
• Minimum 3 years of experience within the customer service or life sciences industry preferred.
• Fluency in English, Spanish, and French (spoken and written).
• Experience working with multiple independent vendors to achieve results on a deadline.
• Experience in the travel and/or hospitality industry is a plus.
• Ability to modify, edit, and create Excel spreadsheets and Word documents.
• Attention to detail with the ability to track and manage key dates/deadlines.
• Timely, professional, courteous correspondence and communication with clients, vendors, and colleagues.
• Ability to prioritize and multi-task.
• Hard working and reliable with a strong work ethic.
• Diplomatic and discreet.

Please note that this role is a temporary contract to cover maternity leave, with the possibility of converting to a permanent position.

Schedule information:

Fully remote position for the following shift:

Hours: 9-hour shift (including 1-hour lunch for a total of 8-hour shift). Some holiday work will be required but will be compensated.

WE ARE AN EQUAL OPPORTUNITY EMPLOYER

Seniority level: Mid-Senior level

Employment type: Full-time

Job function: Education and Training