Partner Success Analyst

What is Exoticca

Exoticca is a pioneering online travel agency that has revolutionized the conception, production, and e-commerce of long-distance dream trips. At the core of Exoticca's brand equity is the commitment to "creating life milestones." We believe in delivering best-value trips, exploring unique destinations, curating extraordinary travel experiences, and demonstrating genuine care for both our customers and the planet.

We are a professional, dynamic, multicultural team in rapid international growth, seeking new partners to help us create the best and most forward-thinking travel company of our generation.

What is our proposal?

We’re actively seeking a Partner Success Analyst to continuously deliver value to our Travel Partners in our different destinations. An ideal candidate is highly strategic, ambitious, customer & detail oriented, and able to effectively influence both within the organization and with our external partners.

Be a part of a team where you will:

1. Support the team in building trusted relationships with key stakeholders within our Travel Partner organizations to maximize back office platform usage.
2. Identify the key platform developments according to the Partner’s feedback, and support on their prioritization.
3. Create and update trainings, tutorials and documentation for our Travel Partners.
4. Find new competitive & growth opportunities.
5. Diligently participate in and perform continuous ad-hoc sessions, trainings and tasks as required by our Travel Partners. By having a comprehensive understanding of Partners’ operational challenges, you will increase their engagement by supporting them with solutions.
6. Drive escalation of Travel Partner issues, coordinate key resources in the process, and assist with client issues through resolution.
7. Work closely with the Travel Operations & Travel Product teams to guarantee the best and most efficient service to our Partners.
8. Propose and design new processes in order to standardize and consistently improve our service level.
9. Build KPIs and run analysis to track quality and performance.

Minimum Requirements:

1. Experience in the tourism sector or managing relationships with Destination Management Companies (DMCs) is desirable but not essential.
2. Previous experience in a travel SaaS is highly desirable.
3. Advanced proficiency in Excel and familiarity with Business Intelligence tools such as Looker, Power BI, or Salesforce.
4. Proven ability to manage multiple projects and deadlines in a fast-paced environment.

What we offer:

1. Competitive compensation package in line with job responsibilities and experience.
2. Flexible compensation management for diet, transportation, private health insurance with Cobee.
3. Hybrid work model: Offices in Barcelona city.
4. Travel packages at reduced prices!
5. Unlimited coffee, team lunches, English/Spanish lesson, bi-annual company parties, afterworks.
6. Referral bonus, if you bring people as talented as you.
7. And last but not least, becoming part of a fun and motivated multicultural team at an agile and rapid growing organization!

Join Exoticca and play a pivotal role in creating life milestones through unforgettable travel experiences! This is your opportunity to shape the future of a dynamic and innovative travel brand on a global scale.

Exoticca es una empresa que ofrece igualdad de oportunidades. La diversidad y la inclusión son nuestro núcleo. No discriminamos por motivos de raza, color, religión, estado civil, edad, origen nacional, ascendencia, discapacidad física o mental, condición médica, embarazo, información genética, género, orientación sexual, identidad o expresión de género, condición de veterano, o cualquier otro estado protegido por la legislación europea, nacional o local.
En cumplimiento con el LISMI, esta posición queda reservada para personas con discapacidad mayor del 33%.

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