How often have you had an opportunity to be at ground zero of a disruptive, fast-growing, and evolutionary global Amazon service? At Prime Video, we are pioneering a new generation of digital supply chain at a remarkable speed to accelerate our market position and global reach. If this sounds interesting, come build the future of streaming entertainment with us!
Prime Video is a premium streaming service that offers customers a vast collection of TV shows and movies. We also offer our members the opportunity to subscribe to add-on channels which they can cancel at any time and to rent or buy new release movies and TV box sets on the Prime Video Store. Prime Video is a fast-paced, growth business - available in over 240 countries and territories worldwide. The team works in a dynamic and global environment where innovating on behalf of our customers is at the heart of everything we do.
We are searching for a Work Allocation Analyst, who is passionate about customer experience and has the ability to navigate a fast-paced, data-driven, complex and manual workflow environment.
The Work Allocation Analyst will be responsible for creating and maintaining operator skill metrics and allocating work to operators. The Work Allocation Analyst will collaborate with program and operations managers to identify improvement opportunities to increase workforce utilization and productivity. They will also work closely with the resource planning team to make the required changes in daily, weekly, and monthly headcount, in line with changes in incoming volume trends.
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Minimum Qualifications:
Preferred Qualifications:
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