Customer Support Supervisor (French Speaker)

Multi-Lingual recruitment company based in Copenhagen, Denmark, and Sliema, Malta. We are specialized in recruiting Scandinavians, Dutch, German, and Finnish to various positions around Europe. The core of the company is our mission to help people get a great job abroad and to feel safe in their transition to a life in a new country.

The Role

Your daily work will include tasks like these:

1. Take responsibility over the Staff Management 40%, Organization 30% and Reporting 30%
2. Monitor and report team performance
3. Give newly hired agents feedback on their individual performance to improve and motivate their daily work
4. Keep track of each newly hired agent’s training and training needs to improve technical and phone communication skills
5. Motivate as a team leader controlling turnover and retaining potential and motivated team members
6. Request management / HR Department / Quality team for assistance in any of the tasks
7. Manage all disciplinary issues effectively (with oral warning and requesting HR with written ones)
8. Ask management to hire new agent(s) either to substitute or to complete the team using concrete metrics

Ideal Profile

1. Native in French, C1 level of English
2. Previous experience managing a Tech Customer Support Team at a call center / contact center is needed
3. Working knowledge of Windows, MS Office, internet configuration

What's on Offer?

1. Competitive salary package and bonus system
2. Discount on Gym and Language courses
3. 2 to 3 weeks of paid training
4. 39 working hours per week, Monday to Friday from 08:30 - 17:30
5. Possibilities to grow inside the company

Customer Support Supervisor French Speaker • Barcelona, Spain