Drives Field Service Technician (Senior) GEG387

Drives Field Service Technician (Senior)

At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions.
Write the next chapter of your ABB story.

This is a position with grade 14.

This position reports to Service Manager.

Your Role and Responsibilities

In this role, you will execute onsite service work – commissioning, diagnostics, repairs, preventive maintenance, upgrades, and retrofits – and remote technical support according to work instructions and in accordance with ABB processes, standards, and safety guidelines.

You will deliver excellent customer service by meeting customers' needs while maintaining good relationships with customers. You will work with others to identify new service business opportunities, helping to convince clients to take the complete service portfolio. You will be in close cooperation with customers and other ABB teams, acting as the technical point while delivering quality and satisfying customer service.

1. Performing onsite service tasks like commissioning of equipment, diagnostics and repairs, preventive maintenance, upgrades, retrofits, etc.
2. Ensuring that Health, Safety & Environment (HSE) practices are of high standard, and working to eliminate unsafe practices and incidents.
3. Creating and maintaining strong relationships with customers, appreciating their needs and providing specialist assistance and solutions.
4. Reporting work done (technical report, material used, timesheet, and travel expenses) in a timely manner and following up when needed.
5. Identifying potential equipment failures and taking corrective actions, troubleshooting complex equipment failures, and making recommendations to avoid the problem in the future.
6. Making suggestions for product, quality, and customer service improvements, and discussing them with the team.

Qualifications for the Role

1. Electrical/Electronic engineering degree or Professional Module (FP2).
2. Deep knowledge of AC/DC drives technology is required.
3. Sound knowledge (more than 5 years of experience) of and hands-on experience in servicing, maintaining, commissioning, and repairing ABB or other brand Drives for different types of industries and applications. Knowledge of industrial communications is highly appreciated.
4. Proven experience in technical remote support using Digital tools.
5. Results-oriented, active listening, and empathy for interaction with customers.
6. Current car driving license (type B) valid in Spain as well as specific VISA/work permit for Spain.
7. Fluent in Spanish and good command of English, both written and spoken.
8. Proven leadership skills, with a collaborative, solutions-oriented approach, and strong communication skills.
9. Frequent domestic travelling will be required, as the role will require hands-on support at customer sites. Very punctual international travelling might also be required for training purposes or special customers/projects.
10. Flexibility and quick adaptation to scheduling updates. Based on specific and pre-fixed schedule, availability to be on-duty to provide 24/7 remote technical support for contract customers, including weekends and public holidays; if remote support is not conclusive, a site intervention might be organized within agreed response time (usually 24h).

What's in it for you?

1. Get exposed to cutting-edge technology in Motion and have a visible impact on the future.
2. Play a part in anticipating, sensing, and responding to technology trends.
3. Help customers in driving efficiency and sustainability, making a strong impact.

Benefits

1. Meal allowance
2. Flexible work practices
3. Company mobile phone
4. Wellbeing program
5. Employee Share Acquisition Plan

More about us
We value people from different backgrounds. Apply today for your next career step within ABB and visit www.abb.com to learn about the impact of our solutions across the globe. #MyABBStory