Director of Client Services

Client Services Director – Pharma Advertising

Are you a seasoned client services professional ready to take the next step in your career? A dynamic agency, backed by an established US advertising agency, is looking for a Client Services Director to join their team in Madrid, Spain (remote). This is a unique opportunity to be part of a fast-growing, innovative agency specializing in high-impact, project-based work for global pharmaceutical leaders.

Why Join Us?

• Work with a dynamic agency that blends agility and innovation with the backing of a global leader in life sciences commercialization.
• Lead and grow client relationships with some of the largest pharmaceutical companies.
• Work on diverse HCP-focused projects, such as sales aids, websites, digital campaigns, and CRM programs.
• Partner with some of the biggest names in the US pharma advertising industry.
• Enjoy the flexibility of a remote role while collaborating with international teams and clients, with meetings in Madrid covered by the agency.

About the Role

As Client Services Director, you will:

1. Oversee and manage client relationships, ensuring high-quality project execution and delivery.
2. Shape the creative voice of the agency while collaborating with top-tier professionals across the US - working closely with the CCO.
3. Lead a team of client service professionals, providing mentorship and strategic direction.
4. Drive revenue growth by identifying new opportunities within existing client portfolios.
5. Collaborate with creative, strategy, and medical teams to develop engaging, compliant healthcare marketing campaigns.
6. Represent the agency in key client meetings, working to build trust and long-term partnerships.

What We’re Looking For

1. Fluency in Spanish and English (both written and spoken) – ability to communicate effectively with local clients.
2. Proven experience in pharma/healthcare advertising, ideally within an agency environment.
3. A track record of managing large accounts and leading client service teams.
4. Strong commercial acumen with the ability to identify and capitalize on new business opportunities.

What’s in it for You?

• Competitive salary and benefits package (aligned with a leading global organization).
• Opportunity to work on high-profile, multi-million-dollar pharma projects.
• A chance to be part of an agency that’s redefining the future of pharma marketing.
• Growth opportunities within a global network that values creativity and innovation.

If you’re an experienced CSD looking for a career-defining opportunity, this is your chance to be at the forefront of an exciting new agency model!