Digital Content Process Expert, Prime Video Global Operations

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Digital Content Process Expert, Prime Video Global Operations, Madrid

Client:

Amazon Digital Spain S.L.U.

Location:

Madrid, Spain

Job Category:

Other

EU work permit required:

Yes

Job Views:

4

Posted:

06.03.2025

Expiry Date:

20.04.2025

Job Description:

Come build the future of entertainment with us. Are you interested in helping shape the future of movies and television? Do you want to help define the next generation of how and what Amazon customers are watching?

Prime Video is a premium streaming service that offers customers a vast collection of TV shows and movies - all with the ease of finding what they love to watch in one place. We offer customers thousands of popular movies and TV shows from Originals and Exclusive content to exciting live sports events. We also offer our members the opportunity to subscribe to add-on channels which they can cancel at any time and to rent or buy new release movies and TV box sets on the Prime Video Store. Prime Video is a fast-paced, growth business - available in over 240 countries and territories worldwide. The team works in a dynamic environment where innovating on behalf of our customers is at the heart of everything we do. If this sounds exciting to you, please read on.

The primary responsibility of this role is to autonomously perform various tasks related to the publishing or the assessment and enhancement of the quality of the content available in the Amazon Prime Video catalogue. The day-to-day job requires the individual to be an expert in the assigned process/function, to define processes to execute independently and to handle complex tasks with support from senior members of the team.

Key job responsibilities

1. Execute important tasks independently
2. Identify day-to-day operational problems and suggest data-driven solutions
3. Analyse data to highlight gaps, recommend solutions and influence cross-team decisions

About the team

Along with two other sites (Chennai, India and San Jose, Costa Rica), the Prime Video Global Operations team partners with a wide range of stakeholders across the Prime Video (Program, Business, Partner Operations, Tech, Product, Research and Science, etc) to oversee asset deliveries, system processing and assembly, and on-time, defect free, and complete content publishing to Prime Video’s global audience. We obsess over ensuring that every search, discovery and playback interaction with Prime Video (PV) is device agnostic, defect free and results in a high engagement experience for Customers. Therefore, the DigiFlex Operations organization plays an essential role at Prime Video, ensuring that the content that powers our vision to be the premier source of global entertainment, is complete and correct.

BASIC QUALIFICATIONS

• Ability to identify gaps in a process and drive process improvement initiatives
• Fluency in English both verbal and written
• Experience with Microsoft Office products and applications

PREFERRED QUALIFICATIONS

• Ability to perform a root cause analysis of a problem, identify constraints and recommend solutions
• Experience in Post house/Studios industry in the content publishing or quality management domain
• Fluency in one of the following languages (German/Italian/French) with understanding of region-specific jargon/colloquialism is a plus