Digital Content Designer and Creator-Hybrid

Descripción del trabajo

About The Team: Our Conversational AI (CAI) Tribe is focused on revolutionizing customer care with AI-driven Voice and Chatbot services, in collaboration with Contact Center Solutions (CCS).

About The Opportunity: As a Bot Designer, you will develop and optimize chat and voice bots. Responsibilities include technical project development, innovation, feature integration, enhancing business value, customer satisfaction, team development, and project support, collaborating with a talented team to scale our Conversational AI solutions.

What you do

• Lead technical projects to enhance CAI solutions, focusing on innovation and scalability.
• Collaborate with the Implementation Squad for smooth project deliveries.
• Integrate new features and third-party systems.
• Contribute to positive business cases and profitability.
• Deliver valued services to customers.
• Provide project estimations and risk mitigation strategies.

What you bring

• Design, develop, and optimize chat and voice bots.
• Implement new features and external integrations.
• Enhance Generative AI applications (e.g., FAQ systems, Copilot, text summarization).
• Drive innovation within the CAI Bot Development Center of Excellence.
• Train bot NLU models and analyze performance.
• Address project issues and provide use case guidance.
• Maintain documentation and guidelines.
• Deliver training programs for team members and customers.
• Expertise in Conversational AI platforms (e.g., Cognigy, IBM Watson, Google Dialogflow).
• Knowledge of third-party system integration techniques.
• Strong problem-solving and analytical skills.
• Communicative and collaborative attitude.
• Degree in Computer Science, Software Engineering, or related field.
• Proficiency in Python, NodeJS, and JavaScript.
• Experience in chat and voice bot development.
• Strong Generative AI application knowledge.
• Ability to create documentation and training materials.
• Excellent English communication skills; German / Spanish is a plus.
• Experience with international teams in a multicultural setting.

What we offer

• We offer a hybrid work model which recognizes the value of striking a balance between in-person collaboration and remote working incl. up to 25 days per year working from abroad.
• We believe in rewarding performance and our compensation and benefits package includes a company bonus scheme, pension, employee shares program and multiple employee discounts (details vary by location).
• From career development and digital learning programs to international career mobility, we offer lifelong learning for our employees worldwide and an environment where innovation, delivery and empowerment are fostered.
• Flexible working, health and wellbeing offers (including healthcare and parental leave benefits) support to balance family and career and help our people return from career breaks with experience that nothing else can teach.

About Allianz Technology

Allianz Technology is the global IT service provider for Allianz and delivers IT solutions that drive the digitalization of the Group. With more than 13,000 employees located in 22 countries around the globe, Allianz Technology works together with other Allianz entities in pioneering the digitalization of the financial services industry. We oversee the full digitalization spectrum - from one of the industry's largest IT infrastructure projects that includes data centers, networking, and security, to application platforms that span from workplace services to digital interaction. In short, we deliver full-scale, end-to-end IT solutions for Allianz in the digital age.

D&I statement

Allianz Technology is proud to be an equal opportunity employer encouraging diversity in the working environment. We are interested in your strengths and experience. We welcome all applications from all people regardless of gender identity and / or expression, sexual orientation, race or ethnicity, age, nationality, religion, disability, or philosophy of life. Join us. Let's care for tomorrow.

You. IT

To Recruitment Agencies

Allianz Technology has an in-house recruitment team that sources great candidates directly. Therefore, Allianz Technology does not accept unsolicited resumes from agencies or search firm recruiters. When we do work with recruitment agencies, that engagement is formalized by a contract. Fees will only be paid when there is a contract in place. Without a contract in place, we will not accept invoices on unsolicited resumes, even if the candidate was ultimately employed by Allianz.