Desktop Support Technician OR-235

Company Profile
The company COFFEE BERRY, a member of the GRAND Food Services S.A. group, is one of the largest and fastest-growing Greek franchise chains. It operates more than 210 stores in Greece, Cyprus, Germany, Egypt, and Saudi Arabia, continuously expanding its presence to even more countries.

Position
We are looking to add a dynamic member to our IT department: Desktop Support Technician located in Alimos, Attica.

The challenges of the role
The Desktop Support Technician role is ideal for someone who enjoys troubleshooting, providing efficient solutions, and assisting users with technical issues to enhance productivity and maintain smooth operations.

Key Responsibilities

1. Provide day-to-day technical support for desktops, laptops, tablets, mobile phones, and other devices, ensuring users have a seamless experience with their equipment.
2. Install, configure, and maintain workstations, including operating system setups, application installations, and hardware troubleshooting.
3. Troubleshoot and resolve issues with hardware, software, printers, and other peripherals to ensure efficient workflow.
4. Assist users with network connectivity and Wi-Fi troubleshooting, both onsite and remotely.
5. Provide support for IP PBX phone systems, including configuration, maintenance, and troubleshooting of desk phones, softphones, and call routing.
6. Manage user accounts and permissions within Microsoft 365 and Azure AD, including password resets, user creation, and group management.
7. Set up and maintain file-sharing systems, ensuring secure access to shared resources and proper folder/file permissions.
8. Provide assistance with mobile devices, ensuring correct setup for email, apps, and synchronization with corporate systems.
9. Monitor and resolve service desk tickets, ensuring that issues are addressed within SLA timelines.
10. Perform software updates and patches on user workstations to ensure all devices are secure and up-to-date.
11. Conduct basic backup and recovery tasks for end-user data.
12. Ensure smooth operation and configuration of all office peripherals, including printers and scanners.
13. Document issues and resolutions, maintaining knowledge base articles for future troubleshooting.
14. Provide both on-site and remote assistance to users to minimize downtime and improve user productivity.
15. Stay updated with the latest technologies, tools, and best practices in desktop support.

Required Skills

1. Strong knowledge of Windows OS, macOS, and mobile operating systems.
2. Experience with Microsoft 365 and Azure AD management.
3. Proficient in troubleshooting hardware, software, and network issues.
4. Experience with IP PBX phone systems.