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Descripción del trabajo

At Revlon, we’re passionate about all things beauty and inspiring women to ‘Live Boldy’. Since the launch of the first opaque nail enamel in 1932, Revlon has provided our consumers with high quality products that deliver sophisticated glamour. Today, Revlon's diversified portfolio of brands is sold in more than 150 countries around the world and has some of the world’s most iconic and desired brands in colour cosmetics, skin care, hair care, hair color and fragrances.

At Revlon, we are equally passionate about our team! We celebrate success, invest in health and wellbeing initiatives as well as professional development programs designed to unlock potential.

FUNCTIONS

This position Customer Service French Benelux Market is responsible to executing Order to Delivery Process that will support to sales department and it is the first contact for our customer for services level performance.

Customer services must follow daily the operational KPI’s to analyze inefficiencies to allow us to put in place actions to solve it, always looking for the excellence of our service level.

Essentials Responsibilities :

• Manage customer service activities to ensure excellent service
• Work closely with Supply Planning, Distribution and Finance to achieve objectives and plans -Support Sales & Marketing to achieve sales plans, keep information up to date to share and validate.
• Coordinate databases (Customer & material master etc) are correct to avoid complaints, returns and credits due to wrong data -Support customer requests, act as a central contact for any question.
• Participate and engage in continuous improvement efforts to drive order process quality and efficiency.

Requirements

• Bachelor’s Degree preferably in business / or supply chain management plus 2 -4 years’ experience in B2B.
• Customer service knowledge -Skills in Microsoft Office.
• JDE or SAP knowledge.
• Native French language + Fluent in English language (C1).