Data Center Technician (Zaragoza), Data Center Operations

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

We are looking for Data Center Technicians to join our expanding Infrastructure Operations team. Data Center Technicians are the primary resolver and troubleshoot and solve a range of datacenter infrastructure issues including, but not limited to: hardware, fiber, networking, and related problems. You will be part of the Data Center Operations (DCO) team, overseeing the operation and maintenance of the IT infrastructure and hardware for data centers in AWS Cloud regions. You will become the primary resolver for your support team and gain troubleshooting skills on different hardware and software cases.

You will be able to troubleshoot and solve most infrastructure issues and engage other appropriate solutions groups on more complex problems to drive solutions.

Key job responsibilities

1. SAFETY: Follow and maintain the highest safety standards and diligently encourage a world-class safety culture. Own the safety initiatives and projects to foster a strong safety culture.
2. DATA CENTER OPERATIONS (DCO): This position involves:
1. Diagnosing hardware and network problems followed by physical repairs
2. Troubleshooting events within internal Service Level Agreements (SLAs)
3. Performing root cause analysis of equipment failures
3. Manual handling and lifting of equipment may be required (weight limits in accordance with regulations)
4. Working rotating shifts (morning/late/night) as well as weekends to maintain the 24/7 data center environment
5. On-call rotation reaction to off-duty emergency calls

Minimum Requirements

1. High school or equivalent diploma
2. Experience with computer hardware troubleshooting and repair
3. Experience in networking
4. Experience dealing effectively with customers during problem resolution and operating efficiently under pressure

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit this link for more information.