Data Center Operations Technician - F-603

This role is a unique opportunity to work in some of the most cutting-edge data centers in the world. Amazon data centers are large-scale high-density centers where you will be working on changing the face of Cloud technology in the region.

Amazon Data Centers takes customer data with the utmost importance, and selected candidates must be able to perform repetitive tasks without variance and adhere to strict Standard Operating Procedures (SOP) that ensure customer data is protected and properly handled.

This Entry Level position requires candidates to be a self-starter, highly motivated individuals who can adhere to strict processes and be able to perform repetitive tasks with no deviation and demonstrate continuously consistent results. Team Members will be working in a multifunctional environment and must be able to communicate and promote cross-team functionality.

AWS Infrastructure Services (AIS)

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers.

And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Key Job Responsibilities

1. You will interact with stakeholders in Spain and across EMEA, so both Spanish and English language proficiency is essential.
2. Working to meet SLAs against assigned trouble tickets via a directed workflow.
3. Being the first line touchpoint for hardware troubleshooting and technical issues.
4. Performing regular server hardware repairs (drives, motherboards, etc.).
5. Carrying out routine network, server hardware, and OS related repairs.
6. Working with cross-functional teams on a regular basis to complete routine work.
7. Engaging with Smart Hands in EU Regional POPs.
8. Adhering to security and safety best practices in the data center.
9. Participating in Data Center power & cooling events.
10. Participating in team meetings for metric analysis and daily/weekly goals achievement.
11. Identifying and helping create documentation for use globally.
12. Identifying and helping create process improvements relevant to the data center environment.
13. Performing server upgrades, rebuilds, scheduled works as required.
14. Interacting with third-party vendors & contractors.
15. Contributing to the development of other team members.

About the Team

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Inclusive Team Culture

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empowers us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship and Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship, and other career-advancing resources here to help you develop into a better-rounded professional.

Minimum Requirements

1. STEM classes or vocational course curriculum education.
2. Are 18 years of age or older.
3. Work 10-hour shifts as needed.
4. Knowledge of computer hardware components and operating systems.
5. High school or equivalent diploma.
6. Experience with Microsoft Office products and applications.
7. Experience managing work and priorities through a ticketing system and coordination with Manager.

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.