Danish Customer Service Representative

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Danish Customer Service Representative, Barcelona

Client:

Location: Barcelona, Spain

Job Category:

Other

EU work permit required:

Yes

Job Views:

3

Posted:

06.03.2025

Expiry Date:

20.04.2025

Job Description:

At Recruit4Work, we are a premier staffing and recruitment agency dedicated to connecting employers with top talent across various industries.

Customer Support Representative for a Prestigious Travel Company

About the Role:

If you are an empathetic individual with excellent listening skills, a knack for problem-solving, and enjoy being a team player, this is the perfect job for you!

Key Responsibilities:

• Listening to, responding to, and mediating between travellers and accommodation suppliers worldwide, ensuring top-notch customer service.
• Clarifying inquiries regarding services, payments, and technical requirements, providing precise information, and following established processes via email and phone.

Requirements:

• Language Skills: Proficient in Danish (C2 level) and advanced English.
• Communication: Excellent written and spoken communication and interpersonal skills.
• Technical Skills: Proficient with PC usage, including Office 365, CRM databases, and other internal platforms.
• Mindset: Problem-solving, solution-oriented, positive, and motivated, capable of handling challenging customer issues.
• Work Approach: Goal-oriented, adaptable to changing priorities and business processes.
• Experience: Previous experience in customer service or contact center environments is valued.
• Availability: Able to work both from the office and remotely (within 100km from the office).
• Career Development: Be part of an industry-leading department with great opportunities for learning and career growth.
• Training: Three weeks of initial training and ongoing personal coaching.