Are you passionate about ensuring Operational Resilience in a dynamic and challenging environment? Join our team as a Technology Resilience Lead and play a crucial role in upholding our organization's resilience framework. As Technology Resilience Lead, you will have the opportunity to be a referent and systematically identify, measure, mitigate, report, monitor, and manage the most significant risks. Your contributions will be instrumental in implementing and strengthening our Operational Resilience strategies, solutions, and plans.
The division
Group Technology Operations (GTO) aims at designing, developing, and operating Global AXA IT products, delivering them to AXA Entities and the AXA Group, at the right level of quality of service and cost and aligned with business-driven priorities. Its missions can be summarized in four main activities: global product delivery, global product portfolio management, day-to-day operations management, and entities proximity management.
The department / team
You will join the Global Service Operations Department, within Group Technology Operations (GTO) Division. Our department manages day-to-day IT service delivery for AXA on a global scale, in partnership with Group Operations (GO) Global Products Departments, AXA Entities and our external suppliers, in accordance with GO IT Operations Framework, contract requirements, SLAs (Service Level Agreement) and OLAs (Operational Level Agreements) and Security Instructions.
Our main missions:
JOB ENVIRONMENT
As an Operational Resilience Officer, your role will involve supporting the implementation and enhancement of the company’s Operational Resilience framework, contributing to the management of the Crisis Management/Incident Management, Business Continuity Management, IT Resilience and IT Service Continuity Management processes, organizing controls, guidance and reporting, facilitating the execution of the exercises on all dimensions of Operational Resilience, participating to Group Operational Resilience initiatives and working groups, as well as supporting the Crisis Leaders, coordinators and Crisis Management Team in case of crisis.
POSITION MISSION & MAIN ACTIVITIES
Have knowledge, understanding and experience to execute tasks according to the Operational Resilience Framework. Understand and challenge Business Continuity, IT Resilience and Security solutions. Know the relationship between IT Service Continuity with Business Continuity Management and manage consequences of Operational Risks. Contribute to IT Resilience activities focused on a defined Technology hosted in the Cloud (PaaS or SaaS) or in Datacentre (Pod, Mainframe). Understand impact of local regulation on IT Resilience in the geographical area.
Main Activities
Operational Resilience Framework:
Crisis Management / Incident Management :
Business Continuity (BC) Management :
IT Service Continuity Management :
PROFILE, SKILLS & COMPETENCIES
General understanding of Business Continuity Management lifecycle and IT Operations and IT Continuity Service Management. Experience and knowledge of Cyber Defense mechanisms. General understanding of Group Operational Resilience processes and tools required to undertake the role. Experience and knowledge of IT Operations and IT Continuity Service Management. General understanding of a product-based organization.
Technical skills:
Soft skills: