Customer Support Specialist (Fully Remote - Spain)

Customer Support Specialist (Fully Remote Spain)

Client:

Bitfinex

Location:

Madrid, Spain

Job Category:

Other

EU work permit required:

Yes

Job Description:

How We Work

We're on a mission to create the most innovative and industry-leading cryptocurrencies exchange. Our team is globally distributed, so clear communication is critical. We are in constant contact as we hustle to develop, support, and deliver the best platform possible for our users. If you get excited about being in an industry that is breaking new ground and have a disposition of confidence towards challenging technical feats, we want to talk to you.

We’re currently looking for a Customer Support Specialist to join our team. The position is remote and available to anyone self-driven, and with the experience and capacity to contribute to our vision.

Key Responsibilities:

1. Effectively handle inquiries and requests from corporate and professional traders.
2. Continuously upgrade skill sets.
3. Lead by example to demonstrate full ownership of outstanding customer service.
4. Contribute to the positive customer support culture through active participation and support of the Bitfinex vision, initiatives, and objectives.
5. Engage in cross-team interactions.

Requirements:

1. Experience and a deep interest in working with Finance, Mathematics, or Statistics.
2. Good understanding of trading and derivatives markets.
3. Strong analytical ability.
4. Experience in customer relations, with the ability to handle requests and inquiries.
5. Excellent communication skills in English.
6. Passionate about the cryptocurrency and blockchain world.
7. Detail-oriented.
8. Security and privacy focus.
9. Familiarity with Office Suites (especially Excel).