Customer Support for the French Market with English, Barcelona

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Customer Support for the French Market with English, Barcelona

Client:

CPM

Location:

Barcelona, Spain

Job Category:

Other

EU work permit required:

Yes

Job Views:

4

Posted:

06.03.2025

Expiry Date:

20.04.2025

Job Description:

Who we are

CPM International has a global presence in over 30 countries. We offer multilingual support in various languages tailor-made to the needs of our diverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide.

CPM International celebrates diversity! We welcome everyone and embrace unique styles. Our accessible workplace fosters inclusion and empowers you to bring your whole self to work. Join us and contribute to a vibrant and innovative culture!

Our Client

Netatmo develops ground-breaking, intuitive, and beautifully designed connected consumer electronics. Truly smart, our innovative products provide a seamless experience that helps users create a safe, healthy, comfortable, and eco-friendly environment. As a Technical Support agent, you will handle tech queries over email and chat and strive for first-contact resolution.

We Care: Passionate about Customer Support, with a drive to achieve and exceed targets to maintain a high-quality level of consumer service.

We’re Curious: Proactive approach to problem-solving and a “can do” attitude.

We Achieve Together: Strong teamwork ethic, contributing to personal and team targets/SLA while working on personnel targets.

What you will be doing?

• Understand and respond to client's requests (by email and chat)
• Analyse the client's situation to reply to them quickly and efficiently
• Identify technical incidents, apprehend them, and provide an appropriate solution
• Offer adequate solutions with a positive approach
• Organise product returns and follow up on exchanges and repairs

Requirements

What skills & experience you will bring to us?

• A fluent level of French (spoken and written)
• A high level of English
• You are very well organised and have excellent interpersonal skills
• You can empathise with our customers, analyse their problems, and offer them individual solutions
• Within our dynamic, motivated, and multicultural team, you will respond to the demands of our customers for all the products in the Netatmo range
• You know how to work within a team and are easy-going
• You adjust quickly to new environments and can follow procedures and meet deadlines

What do we offer?

• Contract: Temporary
• Full-time: (39 hours/week)
• Working days/Hours: Monday to Friday from 9:00am to 6:00pm
• Salary: €21,000.00 gross per year
• Bonus: Performance Bonus up to €150 gross per month + End of Contract Bonus
• Holidays: 2 accrued days per month / 24 calendar days per year
• Paid bank holidays + 1 extra day in lieu
• Hybrid: 3 to 4 days per week at the office
• Training: 4 weeks of training based in the office from Monday to Friday from 9:00am to 6:00pm

Other Benefits:

• Best-in-class people engagement activities and programs
• Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a high-growth environment
• Employee Assistance Program - Free, confidential, and impartial guidance and support
• Employee Benefits Club - a wide range of exclusive perks and rewards as a valued member of our organisation
• Option to sign-up for Discounted Private Health Insurance