Customer Support (Catalan Speaker)

goFLUENT is fundamentally disrupting the language learning market around the world, helping companies design a global digital training strategy for their employees. goFLUENT accelerates the process of learning language through its platform, a unique blend of AI-powered technology, unmatched content library, and human interaction.

We are a mission-driven SaaS company that believes passionately in the right of every employee to have an equal opportunity to achieve success in the workplace, regardless of their native language. We are part of a truly global company with 1000 employees around the world.

Job Description

At goFLUENT, you will have the opportunity to be exposed to a dynamic and international environment by welcoming and accommodating our learners via phone/email, responding to their needs while assuring a continuous follow-up in their training. Since you are their "consultant/advisor" in training and pedagogy, their requests may be very diverse.

In this position, you will work closely with the Sales/Customer Success Management Team in order to keep them updated about how each client is working on the language program.

We are looking for a Learning Consultant with a strong passion for customer service, who can actively resolve doubts and provide guidance regarding language learning, goFLUENT services, or any issues that may arise.

Key Requirements:

• Excellent written and verbal communication skills
• Fluent in Catalan and Spanish (both written and spoken)
• Advanced level of English
• Proficiency in another language is a plus

What You'll Do

• Manage relationships with clients/learners taking goFLUENT lessons/training.
• Assist learners who need help through calls or emails as prescribed by the documented processes and/or with the supervisors guidance:
  • Resolve customer complaints
  • Call clients to follow up on their training progress
  • Conduct demo calls
• Assist Account Managers/Sales as deemed necessary by the LC Manager.
• Reach KPIs discussed with the LC Manager.

What You'll Need

• Soft skills are a must regarding: empathy, problem-solving, teamwork, adaptability and effective communication skills.
• University degree: Language Studies, Translator/Interpreter.
• Proactive, responsible, disciplined and able to multitask.
• Must be able to handle stress well and work efficiently under pressure.
• Have a good command of MS Office and Google tools.
• Native Catalan speaker with excellent level of English.
• Other languages are highly valued: (Portuguese, French, German, Italian).
• Excellent oral communication and customer service skills over the phone.
• Methodical and organized, your relational ease as well as your openness are your assets to succeed in this position.

Languages: Catalan native, high level of English, another language is a plus (French, German, Portuguese, Italian).

Location: Madrid, Spain

Schedule: Monday - Thursday 10-18.00 & Fridays 8:30 - 15:00.

Disability certificate will be valued.

About Our Madrid Office

What our employees love at goFLUENT Spain is the synergy between the teams and the good atmosphere that makes you feel like a "family". And that's exactly what it is, individuals of diverse nationalities working together every day to learn how to solve new problems and change the lives of our clients. The 5th and 6th floors of our office building in Madrid have wonderful views of the city skyline. We have more than 10 meeting rooms to work on your own if you need focus. A kitchen is always ready to take a break by yourself or with company. Your chair will be waiting for you when you join the team.

We are waiting for you! Are you ready?

Eager to learn more, watch our video to discover goFLUENT in the words of our people worldwide: https://www.gofluent.com/us-en/careers/

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