Customer Support Agent, Greek (Hybrid)

Company Description

We are a Bosch company, but we do not produce tangible objects such as DIY tools or car parts. Service is our product. We provide services and complex technology driven solutions in the area Business Process Outsourcing, and this makes us unique in the Bosch world.

We work with leading companies from the automotive, travel, tourism, building and telecommunications sectors across the world as well as other Bosch units. So besides having external clients, we also work for the Bosch Group itself, helping colleagues and divisions in other areas.

As part of the Bosch group, we operate in one of its four main business areas – the Building and Energy Technologies unit. There is a historical reason for it. We used to be part of Bosch Security Systems (producer of security hardware and security solutions). For them we managed for e.g. on-going product maintenance or the emergency and monitoring call center.

Job Description

Are you someone who finds joy in helping others and takes pride in delivering exceptional customer service? Are you passionate about motor sports, and do you never miss an F1 race, feeling the adrenaline rush as if your blood is fuel? If so, we have the perfect opportunity for you!

Join our team in Barcelona as a Customer Service Representative and immerse yourself in the world of automotive excellence.

In this role, as a tire expert, you'll have the chance to provide personalized recommendations, share exciting promotions, and ensure that every customer's experience is nothing short of exceptional. If you're ready to combine your love for customer care with your passion for motor sports, we invite you to be part of our dynamic and enthusiastic team.

Your main functions will be:

1. Provide tire recommendations based on customers' vehicle specifications and driving needs.
2. Inform customers about ongoing promotions, discounts, and special offers.
3. Handle customer complaints and inquiries with empathy and professionalism, striving to achieve a satisfactory resolution for all parties involved.
4. Communicate with customers via phone, email, and chat, ensuring a high level of service and responsiveness.
5. Collaborate with other departments to address customer concerns and improve overall customer satisfaction.

What we offer?

1. We offer a unique hybrid role based in Barcelona, with the flexibility of working from home for the majority of the month, and the opportunity for international remote work, allowing you to work from Italy or any other EU country for up to 15 days per year.
2. Not an expert in tires? No problem! Our expert training team will provide comprehensive training to equip you with all the knowledge you need to excel in your role.
3. Join a diverse team with colleagues from 24 different languages, fostering a rich and inclusive work environment.
4. With our internal promotion policies, the potential for career advancement is within your reach. Embrace this opportunity to join a forward-thinking company that values work-life balance, professional development, and a supportive, inclusive workplace culture.
5. Work Monday to Friday (No weekends), 08:00-17:00.

Qualifications

1. Fluent in Greek at a C2 Level. Fluency in English and/or Spanish.
2. Strong customer service orientation with excellent communication and interpersonal skills.
3. Previous experience in a customer service role is preferred.
4. Candidates are required to have a hardwired internet connection (which means you need to connect your computer to the internet using an Ethernet cable) to access Bosch's work-from-home platforms. Failure to meet this requirement will result in the need to work from the office.
5. Candidates must be based in Barcelona. While remote work is allowed, a Barcelona location is required to ensure availability for regular in-office activities such as training, quality assessments, and daily operations when needed. The current home office policy allows for up to 5 mandatory in-office days per month, with the remainder of the month spent working from home.

Additional Information

Diversity is an integral part of our corporate strategy and is anchored as one of our values in the “We are Bosch” mission statement. For us, diversity is reflected in the uniqueness of our associates, their personalities, experiences and perspectives. By including everyone and ensuring equal opportunities we unleash our full potential. We are dedicated to ensuring that our hiring processes are fair, inclusive, and free from bias. We are committed to hiring individuals regardless of culture, generation, race, religion and belief, neurodiversity, gender identity, sexual orientation, or disabilities.