Customer Support Advisor with Native Level of English | (ECQ-041)

Description

Our ClientVia is on a mission to revolutionize global transportation. By harnessing cutting-edge technology, we’re not just transforming daily commutes but also making a significant impact on reducing humanity’s environmental footprint. With ambitious goals, we’re committed to creating a more sustainable and efficient future for transportation worldwide. As we continue to expand in Europe, we are looking for Customer Support Advisors to join our team! You will work with our Operations team to build and operate our outstanding on-demand services. You can expect a comprehensive introduction to operations, technology management, and on-demand mobility.

You will be part of an emerging team and experience the dynamics of the mobility industry first-hand.

What you’ll be doing?

1. Positive Interactions: Engage in positive and understanding conversations with customers. Make sure they feel heard and supported, addressing all their questions and concerns until they're resolved.
2. Keep Records Updated: Maintain accurate customer records, including reasons for contact, solutions provided, follow-up actions, and any other relevant information to enhance our service quality.
3. Support Our Community: Provide exceptional support to our drivers and passengers through phone, email, and digital channels. You'll ensure all issues and needs are logged and managed according to our processes and guidelines.
4. Achieve Goals: Deliver efficient and productive support to meet our service levels (SLA) and contact centre KPIs.
5. Live Our Values: Embrace and reflect the values of our Client and CPM in your daily work. Follow all Client policies, EU legal frameworks, and local government regulations.

Requirements

What skills & experience you’ll bring to us?

1. English: You’re fluent communicating, both written and spoken.
2. Customer-First Mindset: You love helping people and solving problems, whether it’s over the phone or by email.
3. Tech-Savvy: You’re comfortable with MS Office and can pick up new tools quickly.
4. Organised & Motivated: Even when things get busy, you stay organised and keep delivering quality service.
5. Eligibility: Be eligible to work in Spain.

Offer

What do we offer?

1. Starting date: January/February 2025.
2. Salary: 19.000€ gross per year.
3. Working hours: Full Time (39 hours per week) - rotating schedule Monday to Sunday - 5 days/week (rotative weekends, two weekends off per month guaranteed).
4. Fully Paid Training: 3 days duration (office-based).
5. 24 holiday days: per year on a full-time basis.
6. Work Model: Hybrid working model.
7. Location: Barcelona, Spain.
8. Additional Benefits: Employee Assistance Program - Free, confidential, and impartial guidance and support. Option to sign-up for Discounted Private Health Insurance. Referral Program: Refer a Friend and get a Referral bonus. Access to specialised LinkedIn training courses. Employee Benefits Club - a wide range of exclusive perks and rewards as a valued member of our organisation. Best-in-class people engagement activities and programs. Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a high-growth environment.

About us! At CPM, we believe in fostering a culture of care, curiosity, and achieving together. This isn't just a slogan – it's reflected in the incredible opportunities we offer, how we do our work and the way we interact among each other, with customers and clients. CPM International believes in creating an open workplace, celebrating diversity in all forms, including gender, race, religion, disabilities, and sexual orientation. We are committed to providing equal opportunities and ensuring everyone feels included from the very start of their journey within CPM. #WeCare #WeAreCurious #WeAchieveTogether