Customer Success Specialist - | [Y210]

Job Title: Customer Success Specialist
Location: Remote (CST Time zone)
Salary Range: up to 2500 USD

Work Schedule: Monday - Friday, 9:00 AM to 5:00 PM (CST)

NOTE: INDEPENDENT CONTRACTOR POSITION

Company Overview:
Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent. We bridge the gap between global talent and US-based businesses, connecting candidates from vibrant regions like Latin America, the Philippines, India, Pakistan, Bangladesh, and Africa with leading American companies. Discover a world of career possibilities with Sagan.

Position Overview:
We are seeking a highly motivated Customer Success Specialist with a solid understanding of on-page and off-page SEO, as well as Google Business Profiles. The ideal candidate will have prior experience in SEO and a proven track record of managing client relationships effectively. This role involves serving as the primary point of contact for clients, ensuring their needs are met, and optimizing their SEO performance.

Key Responsibilities:

1. Client Relations and Support:
   - Serve as the primary point of contact for clients, ensuring clear and effective communication.
   - Manage client expectations and address their SEO-related queries and concerns.
   - Educate clients on SEO best practices and performance metrics.
   - Communicate regularly with clients to ensure their needs are met and to provide updates on ongoing projects.
2. SEO Management:
   - Perform on-page and off-page SEO activities to optimize client websites.
   - Manage and optimize Google Business Profiles for clients.
   - Monitor and analyze client performance metrics, focusing on increasing client retention and satisfaction.
   - Identify opportunities for upselling and downselling services to optimize client outcomes.
3. Project Coordination:
   - Route client requests to the fulfillment team, ensuring timely and accurate completion.
   - Ensure all work completed is promptly communicated to clients, including changes to Google Business Profiles, page completions, link acquisitions, and citations.
   - Maintain accurate records in CRM (monday.com) and ensure effective task management.
4. Quality Assurance:
   - Perform quality checks on client deliverables to ensure accuracy and completeness.
   - Collect and utilize client feedback to continuously improve service offerings and client satisfaction.

Qualifications:
- Proven experience in SEO, including on-page and off-page optimization techniques.
- Familiarity with managing Google Business Profiles.
- Strong communication and interpersonal skills.
- Ability to multitask and prioritize client needs effectively.
- Proficiency in using CRM software (e.g., monday.com) and communication tools (e.g., Slack).
- Strong analytical skills for monitoring client performance and identifying areas for improvement.
- Empathy and emotional intelligence to understand client needs and build strong relationships.

Nice-to-Haves:
- Ability to conduct video calls with clients independently.
- Experience in gathering and utilizing client testimonials for marketing purposes.

Please note: To ensure prompt processing of your application, we kindly request that you submit your resume and intro video in English format.