Customer Success Specialist : French language

Customer Success Specialist: French Language

mlean Valladolid, Castilla and Leon, Spain

Salary: €25K - €30K Annual / Type: Remote work

Your Mission:

We are looking for a skilled and multilingual Customer Success Specialist to join our team. The ideal candidate will be responsible for ensuring an outstanding experience for our international client portfolio, managing long-term relationships, and helping clients maximize the value of our services.

• Act as the primary point of contact for clients ensuring clear and seamless communication.
• Actively manage customers on their journeys from getting implemented onward.
• Engage customers to ensure they are receiving the tools and support they need.
• Creatively address the needs of our users and customers.
• Build strong relationships and translate significant and complex customer needs into straightforward, measurable solutions.
• Uncover use cases before they become emergencies.
• Generate trust and credibility at multiple levels in existing accounts after purchase and through the sales cycle.
• Guide new customers through a systematic onboarding process to facilitate making decisions around their needs and goals. Manage the onboarding process for each new customer.
• Conduct training and educate key users and their teams on the value of our product. Make it easy for the customers to efficiently use our products.
• Interact with customers on how well the product or service is meeting their needs.
• Keep customers informed about changes such as new features and complementary products.
• Assist the sales team in driving and managing upgrades and renewals.
• Work cross-functionally with product, sales, and support team members to build a strong sense of community and information sharing.
• Provide critical insights to the product team to improve our developing roadmap.
• Identify opportunities to improve or expand services within existing accounts.
• Assist with the implementation and adoption of our services, tailored to each client’s specific needs.

Your Profile:

• Listening and understanding with empathy.
• Adaptable nature and the willingness and ability to shift strategies to meet the needs of our customers.
• Proven ability to manage multiple complex customer journeys at once.
• Predict customer challenges or questions and proactively find solutions to problems before they arise.
• Strong problem-solving skills with a solution-oriented mindset.
• Fluent in French, English, and Spanish.
• Willingness to travel to customer facilities.
• Industry knowledge and experience is a plus.
• 2 to 3 years of proven experience in customer service or similar roles managing clients from diverse regions.
• Previous experience in international companies or multicultural teams.
• Ability to perform data analysis and generate reports on customer usage and satisfaction.

What We Offer:

• Flexibility, work-life balance.
• 23 working days of holiday a year + your birthday!
• Additional holidays: 24th and 31st of December are also free.
• Office available to meet the team in person + annual team buildings.
• Training grant of up to 600€ / year.
• All necessary equipment for comfortable work.
• 20€ / month for electricity and internet.
• Nutrition platform as a social benefit.
• Flexible remuneration options.
• Excellent working environment with a young and dynamic team.
• Start-up mode!

About Us:

mlean is a leading provider of digital solutions for operational excellence, helping industrial companies improve efficiency, safety, and quality through innovative SaaS technology. With a presence in more than 35 countries and over 500 factories, our mission is to empower businesses with cutting-edge tools that streamline operations, drive continuous improvement, and foster a culture of excellence in manufacturing environments.

Seniority Level: Mid-Senior Level

Employment Type: Full-time

Industries: Software Development