Customer Success Specialist : French language

Customer Success Specialist: French language

Location: Valladolid, Castilla and Leon, Spain

Salary: €25K - €30K Annual salary

Work Type: Remote

Your mission:

1. Act as the primary point of contact for clients ensuring clear and seamless communication.
2. Actively manage customers on their journeys from getting implemented onward.
3. Engage customers to ensure they are receiving the tools and support they need.
4. Creatively address the needs of our users and customers.
5. Build strong relationships and translate significant and complex customer needs into straightforward, measurable solutions.
6. Uncover use cases before they become emergencies.
7. Generate trust and credibility at multiple levels in existing accounts after purchase and through the sales cycle.
8. Guide new customers through a systematic onboarding process to facilitate making decisions around their needs and goals.
9. Conduct training and educate key users and their teams on the value of our product.
10. Interact with customers on how well the product or service is meeting their needs.
11. Keep customers informed with changes such as new features and complementary products.
12. Assist the sales team in driving and managing upgrades and renewals.
13. Work cross-functionally with product, sales, and support team members to build a strong sense of community and information sharing.
14. Provide critical insights to the product team to improve our developing roadmap.
15. Identify opportunities to improve or expand services within existing accounts.
16. Assist with the implementation and adoption of our services, tailored to each client’s specific needs.

Your profile:

1. Listening and understanding with empathy.
2. Adaptable nature and the willingness and ability to shift strategies to meet the needs of our customers.
3. Proven ability to manage multiple complex customer journeys at once.
4. Predict customer challenges or questions and proactively find solutions to problems before they arise.
5. Strong problem-solving skills with a solution-oriented mindset.
6. Fluent in French, English & Spanish.
7. Willingness to travel to customer facilities.
8. Industry knowledge and experience is a plus.
9. 2 to 3 years of proven experience in customer service or similar roles managing clients from diverse regions.
10. Previous experience in international companies or multicultural teams.
11. Ability to perform data analysis and generate reports on customer usage and satisfaction.

What we offer:

1. Flexibility, work-life balance.
2. 23 working days of holiday a year + your birthday!
3. Additional holidays: 24th and 31st of December are also free.
4. Office available to meet the team in person + Annual team buildings.
5. Training grant of up to 600€ / year.
6. All the necessary equipment for comfortable work.
7. 20€ / month for electricity and internet.
8. Nutrition platform as a social benefit.
9. Flexible remuneration: food, transport, employee discounts, kindergarten, health insurance.
10. Excellent working environment with a young and dynamic team.
11. Start-up mode!

About us:

mlean is a leading provider of digital solutions for operational excellence, helping industrial companies improve efficiency, safety, and quality through innovative SaaS technology. With a presence in more than 35 countries and over 500 factories, our mission is to empower businesses with cutting-edge tools that streamline operations, drive continuous improvement, and foster a culture of excellence in manufacturing environments.