Customer Success Manager, Publishers - EMEA, Madrid

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Customer Success Manager, Publishers - EMEA, Madrid

Client:

Verve Group

Location:

Madrid, Spain

Job Category:

Other

EU work permit required:

Yes

Job Views:

4

Posted:

06.03.2025

Expiry Date:

20.04.2025

Job Description:

Who We Are

Verve Group has created a more efficient and privacy-focused way to buy and monetize advertising. Verve Group is an ecosystem of demand and supply technologies fusing data, media, and technology together to deliver results and growth to both advertisers and publishers–no matter the screen or location, no matter who, what, or where a customer is. With 30 offices across the globe and with an eye on servicing forward-thinking advertising customers, Verve Group’s solutions are trusted by more than 90 of the United States’ top 100 advertisers, 4,000 publishers globally, and the world’s top demand-side platforms. Verve Group is a subsidiary of Media and Games Invest (MGI).

Who You Are

We are seeking a dynamic and results-driven Customer Success Manager (CSM) to join our Smaato Supply team. This role is focused on managing and optimizing relationships with our publisher clients, particularly those with long-tail accounts. The ideal candidate will have a strong background in ad tech and a proven ability to drive revenue growth and enhance client satisfaction.

This position will be based in Spain as a remote model.

What You Will Do

1. Manage and nurture long-tail publisher accounts, addressing their queries and concerns effectively and ensuring their satisfaction and success on our platform.

2. Monitor and analyze account performance, identify areas for improvement and upsell, develop customized proposals and solutions to maximize revenue potential and meet the unique needs of each publisher.

3. Conduct proactive outreach to underperforming accounts, presenting upsell opportunities and value propositions to drive incremental revenue.

4. Assist publishers in transitioning between different integration types to optimize their use of the Smaato platform.

5. Guide new publisher clients through the onboarding process, ensuring a smooth and efficient setup.

6. Work closely with the Business Development and Account Management teams to align strategies and ensure seamless service delivery.

7. Collaborate with internal stakeholders to resolve client issues and close support tickets promptly.

What You Will Bring

1. 3+ years of CSM, Account Management, and Business Development experience in Adtech, ideally on the Publisher/Supply side.

2. Proven track record of managing and growing long-tail accounts.

3. Experience in executing/managing technical integrations (VAST, o.RTB, Prebid, SDK, etc.).

4. Familiar and comfortable with cross-department collaboration including product, engineering, legal, finance, and account management teams.

5. Ability to analyze data and derive actionable insights.

6. Self-motivated, proactive, and able to work independently as well as part of a team.

7. Proficient with a CRM tool, Excel, and PowerPoint.

8. Full business proficiency in English is a must, additional European language is beneficial.

9. Bachelor's Degree.

What We Offer

1. Join one of the top privacy-first omnichannel ad platforms and gaming companies.

2. Be part of a multicultural team (55+ nationalities) that is bringing advertising to the next level.

3. Benefit from working with some of the most experienced professionals in our industry and constantly grow with us.

4. You will learn and evolve in an empowering environment characterized by entrepreneurial actions.

5. Responsibility, independence, and an opportunity to participate in projects that have a significant impact on Verve Group’s success.

6. 3 Wellness days per year to help you maintain your well-being (in Q1, Q2, and Q3 after min. 90 days of employment).

7. Enhance your professional skills with a yearly training budget and improve your language skills through German and/or English classes.

8. Work and Travel Program (monthly raffle after 2 years of employment).

9. We are happy to build a great team together and we appreciate your help through our Employee Referral Bonus.

10. Align your interests with the company's success and take part in our Employee Shares Purchase Plan.

11. You will be entitled to 23 holidays per year in addition to any of the public/bank holidays.

12. Personalized Benefits Platform; with a budget of 50 EUR/month, you can choose the benefits that fit you best from the following options:
    Family
    Healthy living
    Travel and Mobility
    Shopping and E-commerce.

13. 40 EUR monthly Teleworking Budget (Gastos teletrabajo).

14. Fully remote work.

Verve Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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