Customer Service Specialist

Descripción del trabajo

Solutia Life Sciences (Solutia's recruitment division) specializes in technical and middle management profiles in the pharmaceutical, biotech, and medical devices sectors.

We are currently looking for a Key Account Manager for ISDIN, an international dermocosmetic company based in Barcelona.

Responsabilidades:

• Build collaborative and mutually beneficial relationships with the assigned customers and collaborate with them to maximize business KPI (turnover, business mix, profit, level of investment, stock management, in-store execution excellence).
• Leading the day-to-day business of the accounts, with a specific focus on the development of the business within the assigned channels, in coordination with both the line and functional manager; contribute to build a business development frame which maximizes business opportunities and drives sustainable financial growth.
• Negotiate and agree assortment, share of space and location at sub-channel level (hotels & resorts, theme parks, specialists and sports), in line with the retail excellence targets and ambition, defined with the Trade Marketing team.
• Fair share of strategic and operational tasks, to ensure the whole spectrum - from customer identification to Sell-Out post mortem analysis - is covered.
• Foster the development of Love Isdin community within the assigned customers with the ambition of maximizing the number of Isdin lovers to interact with the Brand.
• Build a wide and successful internal network of relations and connections with different areas such as Marketing, Trade Marketing, Customer Service to ensure account management and support is executed with high standards, in a cooperative spirit.

What are they offering?

By joining Isdin, you can change the life of a lot of people worldwide. In addition, they offer some interesting benefits, which make them a top employer company:

• Private medical insurance.
• Discount in our employee store.
• Wellness benefits.
• Christmas lot with several products.

Others:

Barcelona based; willingness to travel up to 20% of the time, depending on the period of the year.

Equal Employment Opportunities Employer:

At ISDIN, they care above all about the talent you bring. That is why, throughout the recruitment process, we will respect the principle of equal opportunities, refraining from any kind of discriminatory attitude while always fostering our respect for people.

Requirements: Qualifications:

• Education: Master degree in Economics, Business Administration or any other relevant field for this role; an MBA would be desired.
• Experience: At least 1-2 years experience in sales and commercial roles in a multinational working environment.
• Languages: English upper-intermediate (B2).
• IT: Proficient in Microsoft Office: Word, PowerPoint, Excel.