Customer Service & Sales Representative (French Speaker)

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Customer Service & Sales Representative (French Speaker), Barcelona

Client:

Job Squad

Location:

Barcelona, Spain

Job Category:

Other

EU work permit required:

Yes

Job Views:

2

Posted:

18.04.2025

Expiry Date:

02.06.2025

Job Description:

Our client is a global provider who designs, delivers, and optimizes unforgettable human experiences for today’s digital world. From sales to service and content moderation to credit management, we’re an end-to-end provider across all B2C and B2B customer journeys.

The Role

Your daily work will include tasks like these:

• Handle and close inbound calls (Consumer) to achieve quarterly quota
• Fast and effective response to inbound emails
• Outbound calls when necessary to recover (web-) orders or convert quotes to orders or solve issues with already bought products
• Maximize Store revenue by upselling/cross-selling to increase order value and AOV
• Awareness of Online Store promotions and campaigns to maximize their success
• Ensuring personal knowledge of the portfolio is maintained
• Cross-language backup if needed
• Answer and deal with customer post-sales requests (Logistics, queries, refunds, exchanges, delivery, etc).
• Initiate & manage Customer post-sales-related tasks; covering order cancellations, claims management, order and delivery follow-up, refund requests, and escalations using multiple tools, such as CRM & Order Status Suite with high quality, efficient and customer-centric approach.

Ideal Profile

• You speak and write French at a native level and you are fluent in English (B2).
• Experience in customer support and technology.
• You have a good understanding and level of computer handling skills.
• Excellent problem-solving skills with the capability of research and identification of the right information.
• You have strong communication and negotiation skills and you are service-oriented, professional, and thorough.

What's on Offer?

• Competitive salary package and bonus system
• Discount on Gym and Language courses
• 2 to 3 weeks of paid training
• 39 working hours per week, Monday to Friday from 08:30 - 17:30
• Possibilities to grow inside the company