Customer Service Representative with Portuguese and English (Part-Time)

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Customer Service Representative with Portuguese and English (Part-Time), Barcelona

Client:

CPM

Location:

Barcelona, Spain

Job Category:

Other

EU work permit required:

Yes

Job Views:

4

Posted:

06.03.2025

Expiry Date:

20.04.2025

Job Description:

Who we are

CPM International has a global presence in over 30 countries. We offer multilingual support in various languages tailor-made to the needs of our diverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide.
CPM International celebrates diversity! We welcome everyone & embrace unique styles. Our accessible workplace fosters inclusion & empowers you to bring your whole self to work. Join us & contribute to a vibrant & innovative culture!

Our Client

Home to the most loved and trusted hygiene, health, and nutrition brands that people love worldwide and have trusted for generations. As a Customer Support Agent, you will handle customer queries over the telephone, email, chat, and social media and strive for first-contact resolution.

We Care: Passionate about Customer Support, with a drive to achieve and exceed targets to achieve a high-quality level of consumer service.

We´re Curious: Proactive approach to problem-solving and a “can do” attitude.

We Achieve Together: Strong teamwork ethic, contributing to personal and team targets/SLA while working on personnel targets.

What you will be doing?

• Working collaboratively with consumers to answer product information requests and resolve queries in a skillful and professional way.
• Putting yourself in our customers’ shoes, analysing their problems and offering them individual solutions.
• Offering an omnichannel service to our consumers via telephone, email, chat, and social media.
• Developing a sound understanding of the products and services offered by our client.
• Embracing our company values and acting as a brand ambassador.

Requirements

What skills & experience will you bring to us?

• Fluent level of Portuguese with exceptional grammar and spelling skills.
• High level of English (both written and spoken).
• Ability to deal with sensitive calls with empathy.
• Strong administrative skills with a keen eye for detail.
• A professional outlook and proactive approach to problem solving.

What do we offer?

• Contract: Temporary 3 months (1-month probation period).
• Part time: 20 hours/week.
• Working days/Hours: Monday to Friday, 12h to 16h.
• Incentives: Top performance incentives.
• Paid bank holidays + 1 extra day in lieu.
• Hybrid work model: 4 days per month at the office / training / rest from home.
• Training: 2 weeks training, possibly as full time (Mon-Fri, 9h to 18h, 1h lunch, 1 early day).

Other Benefits:

• Best-in-class people engagement activities and programs.
• Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a high-growth environment.
• Employee Assistance Program - Free, confidential, and impartial guidance and support.
• Employee Benefits Club - a wide range of exclusive perks and rewards as a valued member of our organisation.
• Option to sign-up for Discounted Private Health Insurance.
• Referral Program – Bring a friend and get a referral bonus.
• Access to LinkedIn specialised training & courses.