Customer Service Representative with High Level of Italian (Part Time / WFH)

Customer Service Representative with High Level of Italian (Part Time / WFH)

CPM International is a global leader in customer service, sales, and technical support solutions. With a presence in over 30 countries, we provide multilingual support tailored to diverse markets. We celebrate diversity and foster an inclusive workplace where you can be your authentic self.

Who We Are

Our Client is a leader in foot health, dedicated to empowering individuals to live life to the fullest through comfortable and confident movement. Through cutting-edge research, innovative development, and collaborative partnerships, they strive to unlock the full potential of human movement by prioritizing foot health and well-being.

What's your Mission?

• Customer Advocate: Act as a passionate advocate for our customers, ensuring their needs and concerns are addressed effectively and efficiently.
• Product Expert: Develop and maintain a deep understanding of our products and services to provide accurate and insightful information to customers.
• Omnichannel Specialist: Deliver seamless and exceptional customer support across all channels, including phone, email, chat, and social media.
• Problem Solver: Analyse customer issues, identify root causes, and proactively offer personalized solutions.
• Brand Ambassador: Authentically represent the brand and its values in every interaction, fostering positive customer relationships.

Requirements

• Excellent Communication: Fluent in Italian with exceptional grammar and spelling.
• Strong English Proficiency: Fluency in both written and spoken English.
• Customer-Centric Approach: A genuine passion for delivering outstanding customer service, with the ability to handle sensitive calls with empathy and understanding.
• Strong Administrative & Analytical Skills: Proven ability to manage administrative tasks efficiently and accurately with a keen eye for detail.
• Proactive Problem-Solving: A professional and proactive approach to identifying and resolving customer issues effectively.

Additional Information

• Start Date: ASAP
• Contract: Temporary (3-month contract with 1-month probation period)
• Position: Customer Service Representative
• Work Schedule: Monday to Friday from 11:00am to 3:00pm
• Salary: €8.993 gross per year
• Holidays: 24 calendar holidays per year / 2 accrued days per month
• Work Model: Hybrid or WFH
• Training: 1 week of office-based training from Monday to Friday, 9:00am to 6:00pm
• Career Growth: Ongoing training and development.
• Well-being Support: Confidential counselling and resources.
• Perks & Discounts: Exclusive offers and rewards.
• Health Benefits: Discounted health insurance.
• Skill Development: LinkedIn learning and certifications.
• Referral Program: Bring a friend and get a referral bonus.

Let's chat about your future at CPM International!