Customer Service Representative with French

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Yes

Job Reference:

308764288805869977632460

Job Views:

4

Posted:

31.03.2025

Expiry Date:

15.05.2025

Job Description:

We're looking for a Customer Service Representative to perform the following tasks:

1. Provide first class customer satisfaction at all times and do whatever is necessary to support our customers.
2. Ensure correct presentation of the customer's corporate and brand images in all interactions.
3. Attend all trainings and certify at Online Academy to prove expertise and understanding of all topics relevant to the service.
4. Provide pro-active feedback to team leaders regarding new solutions, potential escalations or service issues in order to pro-actively find solutions in cooperation with the company if not within Webhelp guidelines.
5. Enrich and localize the knowledge database from new incoming contacts.

We offer:

• You can work from home.
• Full-time position 39 hours/week.
• Schedule: Monday - Friday 09h to 18h.
• 17.400 euros gross/year + up to 2.400 euros gross/year in bonus.

Requirements:

• Native level speaker of French.
• Fluent in English.
• Self-motivated.
• Team player.
• Active listening/comprehension skills.
• Supportive person.
• Outgoing and open minded.
• Very good written skills.
• Customer-focused attitude.
• Goal oriented attitude.