Customer Service Representative (Swedish-Allente) - On-site AL04

Interested in sales and adventurous? Time to take the step to the Mediterranean and live in a warm and welcoming culture! Welcome to our vibrant team at Concentrix's European Customer Service Centre and become part of our team of Customer Experience professionals for Allente. Enjoy the sunshine, cultural richness, and great lifestyle the Malaga area offers.

We offer you a fast-paced job, wonderful colleagues, and development opportunities.

Become part of a vibrant workplace with exciting development opportunities! We prepare you with a 4-week training on Allente's products, services, and systems. You will alternate your training between theory and practical tasks, with support from your trainer, so that you feel confident in how to handle support and upselling.

What you will learn with us will make you a valuable member of our team, or any other team.

We offer you:

1. Attractive salary conditions, which allow you to live well in Spain
2. Unlimited commissions on your sales!
3. A bonus of €300 and up when you get friends on staff
4. Relocation Package – we will help you with the relocation and paperwork needed to work in Spain
5. Permanent employment, full Spanish contract from day one
6. Paid leave, with vacation days from the first year you start working*
7. A wide range of discounts on sporting goods, travel, consumer electronics, etc. at our partners
8. One foot in a company where we primarily recruit internally for higher roles. We promote mobility within the company, and currently operate in more than 60 countries around the world

What you will experience with us:

Our team consists of a bunch of driven colleagues who all have the will to win. We work together with our Team Manager towards set goals, develop, and reach new heights together! For us, it is important that you succeed! Therefore, we work towards clear goals that are continuously followed up to promote your development.

For us, team spirit is everything; we celebrate our successes daily, work together, and have fun together. Our activity group arranges gatherings and excursions all year round!

Your main tasks consist of:

Answering incoming calls from Allente's existing customers. Whether you take a call regarding an order, invoice, or technical support, sales should be a natural part of every call. We create the conditions to tailor customized solutions based on each customer's needs.

Who we would like to have on the team:

We want to meet people from all kinds of backgrounds who enjoy learning new things and are curious. Your natural talent for helping others and going the extra mile for our customers will fit into what we do at Concentrix.

We are looking for you who:

1. Have a native level of Swedish and are fluent in English
2. Are proactive in your way of working and want to learn upselling products and promotional offers
3. Have good experience of working with computers
4. Have high service skills, are patient, and can handle dissatisfied customers in a professional and positive manner
5. Are open to an ever-changing work environment
6. Can work rotating shifts 08:00 - 19:00, Mon - Sun

It would be great if you also:

1. Have experience of working with similar products before and are used to managing several systems at the same time
2. Have experience working B2C

Don't meet all the requirements? At Concentrix, we are committed to creating a diverse and inclusive workplace where everyone can learn and develop professionally. If you feel that you do not tick all the qualifications in the job description, we encourage you to apply anyway. We will do our best to match you with the right job, whether it is this job or a future role.

Does that sound like you? Welcome to Concentrix!

Some practical information:

Start date: January 7

Workplace: Our office in Plaza Solymar in Benalmadena (Malaga)

You will:

1. Have a full and legal Spanish contract from day one, with access to the Spanish health insurance cover
2. Have paid during training and having paid holiday (4 weeks + 4 days per calendar year), with holiday days from the first year you start working*
3. Work a 39-hour work week, with rotating shifts Monday to Sunday, and at least 2 free weekends per calendar month