Customer Service Officer with Dutch and German

At NRF we love working as a team, learning from our colleagues wherever they are, being part of the development of capacities and talents of our employees. Are you a Customer Service Employee looking for variety in your work? Do you want to provide high level service to customers every day within an international team?

ABOUT THE JOB

For our location in Granada we are looking for a Customer Service Employee to join our team. In this position you are the first point of contact for our customers on the phone and e-mail.

In this position it is important that you know how to respond to customer demand in a prompt and professional manner. You do not shy away from difficult (telephone) conversations and are able to handle these in Dutch and German. To be successful in our dynamic environment you also need to be able to handle some level of stress. You are able to focus on your tasks, setting and adjusting priorities each day. You work accurately and keep yourself to your agreements.

Since we sell technical products, some technical affinity is nice to have. But if you are open to learning, we are sure your technical affinity will develop naturally as you learn more about our products. In general, NRF is looking for colleagues comfortable with IT Solutions.

WHAT ARE YOU GOING TO DO?

• Be responsible for the correct processing of orders.
• Coordinate customer backorders and ensure that we achieve budgets for the month.
• Handle and coordinate complaints and warranties.
• Collaborate with international colleagues to provide the best service.
• Analyze data and proactively deploy follow-up actions.
• Have projects and/or key user responsibilities based on your interests within the company.

WHAT DO YOU BRING?

• High level of German and Dutch.
• Organized, proactive and dynamic person.
• Ability to troubleshoot.
• You have good knowledge of MS Office, including Excel. Knowledge of Microsoft AX would be an advantage.
• 1 year of experience in similar tasks.
• Availability to make some trips for customer visits.

ABOUT THE TEAM

For our location in Granada, we are looking for a new colleague to join our international team. This role offers you the chance to work with colleagues from around the globe and provides opportunities for professional growth.

Our benefits

• Competitive salary: Remuneration that will be adequate to your skills, experience and results – NRF appreciates employees, also financially.
• Sports card: Do you like going to sports activities? Great, we encourage exercise! With us you will receive funding for the gym, nutritionists, psychologists and personal trainers.
• Development & training: We love to support your development, this starts with offering English classes with a native speaker after 3 months of employment.
• Pleasant working environment: Fruit in the office, delicious coffee or tea, or maybe team-building events? Of course, we care about our employees.
• Nice atmosphere: We will say immodestly: it’s just fun to work with us.

Customer Service Officer with Dutch and German

• Specialism: Customer service
• Job type: Full-time
• Location(s): Granada

CONTACT

If you have any questions about this vacancy or the procedure, please contact:

• Phone: +34667587220
• Email: m.zerpa@nrf.eu

Equalture

Our recruitment process is slightly different from what you might be used to. We start with some games. The process runs through Equalture. When you press the Apply button, you are automatically linked through and you will get more information.

Read more about the background here