Customer Service in Lisbon for Luxury Hotel Chain (German Speaker)

Your responsibilities and impact as a customer service agent will be:

• Customer service by phone, email, and live chat

• Solving issues encountered during the booking process or loyalty programs

• Taking an active role in finding the right booking

• Following up on issues during the vacation

• Providing good solutions incl. refunds to the customers

• Managing good and qualified lead generation

Skills, qualifications, and interests you need to succeed in this role:

• You have a fluent level of German (a good level of English would be a plus)

• You are looking for a job opportunity abroad

• You are motivated and committed to your work

• You have excellent communication and listening skills

• You are a team player and willing to work with many other nationalities

What’s in it for you?

• Type of contract: a long-term fixed-term contract, renewable every year

• Working hours: full-time (40h/week) on rotating shifts (depending on the project)

• Hybrid work options

Salary conditions (*) – 2 options:

• Including free accommodation (shared flat, all bills included): 1050€ gross/month

• Excluding accommodation: 1400€ gross/month

For international candidates:

• Reimbursement of your initial flight expenses after 9 months

• Airport pick up

• Yearly two-way flight ticket back to your home country (within the EU)

• Help in paperwork, opening bank account, etc. upon your arrival

• Free Portuguese lessons, cooking classes, sports activities, and social events organized by the company

• Real career opportunities in different career paths

(*) Compensation during the training period if successful (from 1 to 4 weeks): 50% of your hourly wages (lower taxes)

Your Future Company:
Located in Lisbon, you will find a company that takes care of you with your career development, language skills, accommodation, and social integration. Your prospective new employer is a multinational organization that has been acknowledged as one of the best sales and customer service solutions provider companies in the world. Are you ready to be an added value to their international team including talents from more than 80 nationalities all over the world? Because they are looking for you!