Customer Service for Streaming Platform in Lisbon (French Speaker)

Your responsibilities and impact as Customer Service for Streaming Platform will be:

• Assist viewers through phone and/or chat regarding different queries.

• Provide account and application support to viewers, namely with regards to software functionality.

• Provide technical support and troubleshooting of system configurations and network settings.

• Provide accurate and real-time responses to the viewer’s inquiries.

Skills, qualifications and interests you need to succeed in this role:

• You are a native French speaker with an advanced level of English.

• You are highly reliable, adaptable, a fast learner, and you have strong problem-solving skills.

• A previous experience in Customer Service is a big advantage.

What's in it for you?

• A full-time job, 40 hours a week.

• Schedule: rotating shifts between Monday and Sunday: 8 am to 9 pm.

• Salary: 890€ base salary (14 times per year) + 100€ performance bonus (gross/month).

• A paid and recognized training.

• Meal allowance of 7.23€ per workday.

• If you live outside Portugal: reimbursement (up to 400€) of initial flight ticket after 6 months within the company + 6 months of accommodation in shared flat provided by the company (rental fee to pay).

• Opportunity to be part of a challenging and fast-paced environment.

• Possibility to collaborate with some of the biggest brands in the industry.