Customer Service Agent with French

As a Customer Service Agent, you will be working at the heart of our fast-paced fashion business by being the first point of contact for our customers every day throughout different channels (phone or email). You will make our customers happy by answering questions about their online orders, our products, our stores & more.

WHO YOU ARE

We are looking for people that:

• Delivers outstanding service in every situation — whether it’s by phone or email, you create meaningful experiences for our customers.
• Communicates clearly and professionally — especially in writing, where your ability to express yourself with precision makes a real difference.
• Stays updated — you're always up to date with H&M’s latest campaigns, products, procedures and initiatives, ensuring customers get the most relevant support.
• Contributes with a positive and proactive attitude, bringing our values to life in your daily work.

And people who:

• Have excellent written and spoken communication skills in French (C1 level) and English.
• Are naturally customer-oriented and bring a positive, can-do energy to every interaction.
• Possess computer skills — familiarity with Microsoft Office and/or SAP is a plus.
• Work in a structured and detail-oriented way, ensuring consistency and high quality even in repetitive tasks.
• Can handle time pressure and adapt quickly to changing priorities.
• Are fashion enthusiasts who enjoy being part of a brand that celebrates style and self-expression.

ADDITIONAL INFORMATION

We offer a full-time permanent contract. The start date is planned for 26th of May 2025.

We require that you provide us with evidence of your proof of right to work in Spain (mandatory DNI/NIE number & Social Security Number).

Salary - 24,070 euros gross per year. An extra paid of 11.04 euros gross per hour on Sundays and bank holidays worked.

Schedules: The contract is full-time (40 hours/week) in rotative shifts and includes working hours during evenings and weekends. The schedule is from Monday to Friday between 8:00 to 21:00 and Saturday and Sunday from 9:00 to 17:00.

WHY YOU’LL LOVE WORKING HERE

At H&M Group, we are proud to be a vibrant and welcoming company. We offer our employees attractive benefits with extensive development opportunities around the globe:

• Collaborative and inclusive company culture with opportunities for growth and development through Trainings & Development programs including access to learning platforms.
• An office located in the heart of Barcelona with an international working environment, great colleagues, celebrations and fun events.
• The possibility of working from home to maintain a healthy work-life balance after the probation period (3 months).
• Flexible tax remuneration program.
• All our employees receive a staff discount card, usable on all our H&M Group brands in stores and online.
• All our employees are included in our H&M Incentive Program – HIP.
• Excellent kitchen facilities and free coffee/hot drinks/water/organic fruit and other treats.
• Referral Program: Bring a Friend and get a Referral fee.
• Employee benefits with an external partner where you will find discounts at hotels, activities, gyms and much more.

WHO WE ARE

H&M Group is a global company of strong fashion brands and ventures. Our goal is to prove that there is no compromise between exceptional design, affordable prices, and sustainable solutions. We want to liberate fashion for the many, and our customers are at the heart of every decision we make.

We are made up of thousands of passionate and talented colleagues united by our shared culture and values. Together, we want to use our power, our scale, and our knowledge to push the fashion industry towards a more inclusive and sustainable future.

Inclusion & Diversity

H&M Customer Service is a part of H&M Group. At H&M Group, we’re determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people that share and combine their knowledge, experience and ideas.

JOIN US

Our uniqueness comes from a combination of many things – our inclusive and collaborative culture, our strong values, and opportunities for growth. But most of all, it’s our people who make us who we are.

Take the next step in your career together with us. The journey starts here!

• We are committed to a recruitment process that is fair, equitable, and based on competency. We therefore kindly ask you to not attach a cover letter in your application.