Customer Service Agent - Truck Assistance (Portuguese, Italian %26 German Speaker)

Growing with the best talent at Axa Partners

We are looking for agents to join the International Customer Service team (TAI) located in Barcelona.

Why should you apply?

If you are looking for a job and you speak native French, Portuguese, German, or Italian, as well as Spanish and English, we offer you the opportunity to work in a multinational company.

If you enjoy working in an international environment, teamwork, and rapid change, join the Truck Assistance International team! In the Truck Assistance International (TAI) department, we focus on providing roadside assistance to heavy vehicles on an international level.

What does the position consist of?

1. Know in detail the different types of insurance policies of our clients and apply the corresponding conditions in each case.
2. Advise and guide clients towards appropriate solutions.
3. Coordinate all necessary steps of the assistance: answer international phone calls and e-mails, register cases and document actions in our IT system, organize appropriate assistance, and ensure the closure of each file.
4. Provide a quick and adapted customer service response in accordance with the coverage guaranteed in the customer's insurance policy.
5. Assign necessary professionals for the transfer of the vehicle and for the transfer of the occupants.
6. Perform administrative tasks (sending faxes, e-mails, using templates to manage vehicle rentals, hotels, cabs, ticket reservations).
7. Work in a team environment to ensure proper case management by following established internal procedures and protocols.
8. Participate in regular meetings with your line manager and counterparts, relying on them for the resolution of files.
9. Manage invoices and claims related to each case.

Conditions:

Contract: Permanent

Schedules: Monday to Friday from 14:00 until 22:00.

Start Date: April 1st

You are perfect for this role if you have:

We are looking for the following language combination at a high written and spoken level:

• French/Italian/English
• Spanish/Italian/English
• German/Spanish/English
• Portuguese/Spanish/English

• Internal/external customer orientation
• Teamwork
• Interpersonal skills
• Adaptability / Organizational skills
• Excellent written and spoken communication skills
• Excellent telephone customer service skills
• PC skills (Word, Excel, Internet), including strong typing skills
• Bachelor's Degree / FPII - Demonstrated experience in telephone customer service or customer-facing functions