Customer Care Specialist - Italian market

We are looking for motivated and eager to work people who want to join our Customer Care team for the Italian market. If you are a person with enthusiasm and passion for technology, do not hesitate to apply and start your new challenge with Avantio.

About us

Avantio, with more than 20 years of experience, is a vacation rental software whose mission is to provide dynamic and innovative cloud-based technology solutions for holiday rentals. The holiday rental sector is in a phase of transformation and expansion. Avantio's commitment is to provide agencies with the tools specifically designed for their growing needs along with the best possible customer service experience.

Based in Valencia and with sales teams in the USA, in Avantio you will discover a highly qualified team, made up of top-level professionals, in an international environment.

Description:

Daily duties of the team:

1. Respond to customer requests via email, chat and video call.
2. Manage these requests and resolve them as soon as possible or pass the report on to the technical team for resolution.
3. Follow up on incidents and ensure customer satisfaction.
4. Once your knowledge of the product is more advanced: upgrade plans, post sales, module activation.
5. Support the team in other markets as needed.
6. Translation of online support for new launches (on demand).
7. Support at customer events in the market.
8. Support in market development and system adaptation.

What are we looking for?

1. Native or bilingual in Italian and Spanish.
2. High level of English.
3. Proactive and positive attitude.
4. Service oriented.
5. You are a technology geek. If you know our products is a plus.
6. You are passionate about customer care.

Useful:

1. Knowledge of other additional languages: Portuguese, French, German...
2. A restless, creative person with the ability to generate ideas.
3. You like to work in a team. If anything is characteristic of the Customer Care team, it is how much they help each other.
4. You are curious and eager to find out what the problem is and look for solutions.
5. You are eager to train in a sector that is constantly growing.

What do we offer?

1. We are a leading global provider of solutions, services and technological tools for holiday rentals with a stable projection.
2. Stable full-time contract.
3. Salary: 20k + bonus.
4. Training provided by the company: we offer free Spanish and English lessons for all our employees, as well as trainings about tools or skills useful for your role or team.
5. Flexible working hours.
6. We currently have a hybrid working system, which means that we come two days a week and three days of telework.
7. Possibility to build a long-term career. We offer you activities, tasks and responsibilities that will allow you to grow professionally and personally.
8. Reduced-price healthcare insurance.
9. Work-life balance: afternoon off for children's birthdays and support during their first days at school.
10. Carsharing: the possibility of giving your colleagues a lift in your car (monthly extra from the company) or you can travel to work with colleagues free of charge.
11. A dynamic and multicultural environment, with more than 24 nationalities to get to know.
12. The opportunity to work in a young and international team. We currently have +175 employees, with cultural diversity.
13. Attractive facilities and atmosphere: lounge areas with sofas (ping-pong table, table football...), fully equipped cafeteria (coffee, fresh fruit...) and a roof terrace with interesting views. We have fun!
14. Employment advice: a small guide to help you with all your documentation (NIE, social security number or how to register in a place...).

At Avantio, we look for people who identify with our values: we care, we constantly help each other, we communicate a lot (both internally and with our clients and partners) and we learn from each other. We want you to make this project yours too!

One of the most important things is the good atmosphere in the Avantio team, and in order to maintain and further develop it, the company is involved in this. We have two big events where we all get together: Avantio Summer Event and Xmas dinner. In addition, during the year, we are also encouraged to get together in what we call internally 'The Extracurriculars', the company provides us with different activities: paddle courts twice a week, volleyball courts during the summer, and we have a football team that plays matches monthly.

Added to all this are the more informal meet-ups we have all year long, as we have a great Afterwork group, thanks to which we get together to do multiple activities (go bowling, ice skating, or just meet up for a drink), and it allows us to get closer to people from all departments!

We provide the necessary tools and opportunities to grow professionally. You will be challenged so that you can develop your professional career and this will lead to the growth of the company. In other words, 'the sky's the limit.'

If all this describes you and you want to work in a young, international company with these values, don't hesitate to apply!