Customer Care Specialist

Who Are We?

What’s up, world? We're Needcarhelp, and we're revolutionizing the car inspection scene! We're about turning the mundane into something amazing, and right now, we're on the lookout for a Customer Care Superhero. Do you have the magic touch to elevate our car inspection network to legendary status? Keep reading!

Your Mission, Should You Choose to Accept:

1. Customer Champion: You’re the go-to hero for our customers after their purchase, answering questions, troubleshooting, and making sure every interaction leaves them feeling valued.
2. Champion Communicator: Be the all-important link between car sellers and Car Helpers, ensuring smooth, clear communication – because in our world, every word counts.
3. Performance Guru: Keep tabs on operations. If something's not purring like a luxury engine, you're the one to rev up the performance.
4. Collaboration Maestro: Sync up with our internal teams, ensuring our inspection activities are as seamless as a slick gear shift.
5. Data Detective: Got a thing for numbers? Awesome! Dive into the data and fish out insights that'll power us forward.
6. Problem-Solving Ninja: Challenges? You tackle them head-on, ensuring our operations stay as smooth as a well-oiled machine.
7. Feedback Collector: Listen to our customers and bring their voices into the room. You’ll identify patterns, share key insights, and help our team make data-driven improvements.

Your Superpowers:

1. A proven track record in customer support, especially in post-sales or service roles.
2. Communication skills so sharp they could cut through confusion and leave clarity in their wake.
3. A tech-savvy approach to navigating support software and customer relationship tools.
4. An analytical mind that can dive deep into data to uncover valuable insights.
5. Flexibility to adapt and thrive in a fast-paced, customer-focused environment.
6. EXTRA POINTS => Knowledge and passion for cars.

What’s In It for You?

1. A hybrid work model that lets you shine wherever you are, 2 times a week in the office.
2. Jump into the action immediately with our immediate incorporation.
3. Be part of a team that's as cool as a classic car with a modern twist.

If you believe you have what it takes to join the Needcarhelp team, don't hesitate to send us your CV and a cover letter! We want to know more about you and why you'd be perfect for this opportunity.

Experience: Required
Languages: Italian – Advanced
Employment: Full-time
Starting time: Immediate start!

About NEEDCARHELP:
En NeedCarHelp prestamos el servicio de revisión de vehículos de segunda mano previas a la compra. Actualmente hemos revisado más de 4.000 coches en toda España y hemos formado un equipo diverso de más de 20 personas.