Customer Care Officer - Ratings & Social Media - France

Our mission? Making day-to-day banking easier for SMEs and freelancers thanks to an online business account that's combined with invoicing, bookkeeping and spend management tools. Thanks to its innovative product, highly reactive 24/7 customer support and clear pricing, Qonto has become the leader in its market.

Join us as a Customer Care Officer - Ratings & Social Media France to be the voice of Qonto across social media and public ratings platforms, helping us maintain strong relationships with our 500,000+ customers. You'll play a crucial role in shaping Qonto's public image by transforming customer feedback into positive experiences and building lasting connections with our community.

As a Customer Care Officer - Ratings & Social Media at Qonto, you will:

1. Manage and respond to customer comments and messages across various social media platforms.
2. Handle customer ratings and reviews, focusing on understanding customer concerns and turning their experiences around through personalized follow-up.
3. Collaborate with various internal teams (PR, AML/CFT, Product) to ensure comprehensive resolution of customers' comments and/or ratings.
4. Contribute to improving our customer experience by sharing insights and feedback with relevant teams.

About You

1. Experience: You have up to 1 year of experience in customer service, with a natural ability to empathize and build strong relationships with customers. Understanding of social media dynamics and experience in managing online customer interactions is a plus.
2. Customer-centric: You show empathy, diplomacy and enjoy being in contact with customers.
3. Organization: You can effectively manage multiple priorities while maintaining attention to detail.
4. Communication skills: You can communicate efficiently with different audiences, and are comfortable with written and oral communication, especially on public channels.
5. Problem-Solving: You have a proactive approach to resolving customer concerns and can turn challenging situations into positive outcomes.
6. Languages: You are fluent in French, and have a good level of English.

At Qonto we understand that true diversity isn't just about ticking boxes on a hiring checklist. Apply regardless of the boxes you tick! Who knows? You may have the missing piece of the puzzle we've been searching for all along.

Perks

1. Offices in Paris, Berlin, Milan, Barcelona, and Belgrade.
2. Tailor-made remote work policy depending on the job you apply for and where you live.
3. Competitive salary package.
4. A meal voucher.
5. Public transportation reimbursement (part or global).
6. A great health insurance (depending on the country).
7. Employee well-being initiatives: access to Moka Care to take care of your mental health and great offers for sports and wellness activities.
8. A progressive disability and parenthood policy (1 in 6 of Qonto employees is a parent!) and childcare benefits with selected partners.
9. Monthly team events.

Our hiring process:

1. Interviews with your Talent Acquisition Manager and future managers.
2. A remote exercise to demonstrate your skills and give you a taste of what working at Qonto could be like.

We will send you an interview guide so you can best prepare yourself. On average, our process lasts 20 working days and offers usually follow within 48 hours.