Customer Account Manager - Airports / Airlines - Remote Spain

Date Posted: 2025-01-31

Country: Spain

Location: 9120: Passeig de Gràcia, 12 - 08007 Barcelone, Espana

Position Role Type: Unspecified

Collins Aerospace is a leading provider of aviation technology solutions and services, dedicated to meeting the needs of our customers around the world. Our innovative products and services help airlines, airports, and other aviation stakeholders achieve greater efficiency, reliability, and safety.

Our Connected Aviation Solutions (CAS) team provides advanced information management systems, products and services that enable the connected ecosystem by bringing together Collins’ unique breadth of aviation products with our smart digital solutions to help us enhance every aspect of the end-to-end travel experience. We help airlines, airports and business aircraft turn data into value to streamline operations, increase efficiency and reduce cost, enhance the passenger experience and contribute to sustainable flight. By combining the best networks, connectivity and data/analytics solutions, we’re solving big problems for our customers and the world, while enhancing the security and connectivity of systems both on and off the aircraft, to help operators and passengers stay more connected and informed and create a more sustainable, efficient, reliable and enjoyable travel experience. Aviation connects the world. Our Connected Aviation Solutions team connects aviation. Sustainably. Seamlessly. Securely.

We are Collins Aerospace, and we hope you join us as we REDEFINE AEROSPACE.

We are seeking an experienced Customer Account Manager to join our CAS - Airports team, focused on the Spanish and southern European region. The successful candidate will be responsible for generating new business opportunities within their designated accounts and supporting new business opportunities in the region. This key role will drive business development for the region within European Airports reporting to the Head of Sales & Account Management, Europe Airport Solutions.

The successful candidate will develop, coordinate and implement an Account plan designed to capture new opportunities and grow the existing business. This will require an ambitious self-starter with best-in-class organizational, interpersonal, and communication skills.

The person will develop and execute a strategy for profitable growth through finding new potential opportunities within new clients by building and maintaining key relationships within the client. You will research, prospect and create a pipeline of targeted potential opportunities.

You are a collaborative new business producer who enjoys a high level of self-autonomy and driving personal results. You can identify opportunities others can’t and seize them across long sales cycles. You have a technical mind and can sell complex solutions to meet current and future unmet needs. You are happy negotiating at all levels, be that with senior Aviation stakeholders or internal supporting teams.

Maintain awareness of developments in the aviation market which will impact the business both technically and commercially through media awareness, conference attendance and personal contacts. This will then support the company in making continual improvements to its products, services and general business, by ensuring feedback from clients and the wider market is fed back to the appropriate internal teams.

Job Responsibilities:

• Single Point of contact for Airport and Airline commercial related queries
• Working with Site Manager to maintain day to day relationships with Airport and Airlines
• Attending Customer Meetings
• Identify, qualify and maximize new business opportunities for additional ARINC products and services within designated accounts and where deemed appropriate, work with the wider Sales team to develop and close such opportunities
• Connect with and build a rapport with key decision makers (C-level) within the Airport and Airline community and lead all business development and sales efforts
• Build and maintain strong and properly qualified pipeline of sales opportunities in Salesforce
• Develop a strategic capture plan for winning new by building strong executive level relationships and understanding their needs
• Collaborate with cross-functional teams to meet client needs and drive sales growth
• Develop and deliver presentations, product demonstrations, reports, market information, competitor information, and customer feedback
• Maintain accurate and timely records of sales activities and customer interactions in Salesforce
• Strategically position product offerings to maximize revenue.
• Responds to proposal requests from customers and develops proposals for presentation to customers.
• Performs forecasting for respective channel, customer group, or territory.
• Manages various channels to increase product awareness and education.

Basic Qualifications:

• Typically requires a minimum of 5 years’ experience working in the aviation industry selling technology solutions and services.

Preferred Qualifications:

• Familiarity with European aviation markets and established stakeholder network.
• Takes a proactive approach to identify new business opportunities.
• Demonstrable relevant and successful sales experience within IT or Aviation Industry, preferably both.
• Located in Spain, preferably Madrid or Barcelona.
• Experienced to function effectively in an international environment.
• Extensive sales-related experience with a track record of successful performance.
• Professional communication and presentation skills.
• Actively listens and understands customers' strategic plans.
• Experience in building account plans and engaging at the senior management level, up-to C-Suite.
• Proficient in English.
• Multilingual to include Spanish, French or other European language.
• Ability to travel at least 50% to 70% of time.
• Location to be confirmed upon successful appointment.

What we offer:

• Commitment to healthy work-life balance.
• Flexible working from Day 1.
• Family Friendly and Wellbeing policies.
• Competitive salary and benefits package.
• Fantastic career progression opportunities.
• Remote working.

Collins Aerospace, in accordance with our 'Baseline Security' requirements, will request from candidates evidence of identity, eligibility to work in the UK, and employment and/or education history for up to three years, in relation to certain roles within the business. These relate to positions where access to export controlled items, (e.g., Technical data, hardware, software, and services subject to international trade control laws and regulations) and Collins IT Systems may apply. For further details of the evidence required to apply for Baseline and Security Clearance please refer to the Defence Business Services National Security Vetting (DBS NSV) Agency.

RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.

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