CRM Manager & Loyalty

At InPost, we never stop. We grow, innovate, and make deliveries easier, faster, and more sustainable.

If you love challenges and want to be part of a company on the rise, keep reading—this opportunity is for you!

We’re looking for a CRM Manager & Loyalty to join our newly created department—an exciting opportunity to shape strategies, drive engagement, and make an impact.

What responsibilities and objectives will you have?

• Develop, execute and implement CRM strategies to drive customer engagement, strengthen the relationship with our customers and increase their loyalty to our brand and conversion.
• Manage and optimize campaigns to ensure they are tailored to the customer experience.
• Analyse data of clients to create and deploy segmentation models to increase personalization and automatization of campaigns.
• Develop a comprehensive understanding of customer behavior to inform customer-centric strategies.
• Ensure customer data is accurately captured and stored for use in campaigns and other initiatives.
• Lead the design and implementation of customer lifecycle programs.
• Collaborate with cross-functional teams to ensure customer data is used to optimize customer experience.
• Monitor and analyze key performance metrics to ensure success of initiatives.

Well, what will the requirements be?

• 3+ years of experience in a similar role.
• Fluent in English (Spanish is a plus).
• Strong analytical skills and proficiency in Excel.
• A proactive, data-driven mindset with a hands-on approach.
• If you have knowledge about Synerise CXP it will be a plus, as well as if you have image sensitivity.

What do we offer?

• Excellent working environment.
• Professional growth within the company.
• Online platform for lifelong learning.
• Flexible remuneration services can be contracted.

Inclusive Culture

InPost has an Equal Opportunities Plan that promotes equality at all levels. We aim for equality in the company's workplaces, as it is focused on promotion, within and outside the company, as well as gender equality, diversity, equity and inclusion of people regardless of their abilities and conditions.