COUPLES SANS SOUCI - FRONT OFFICE AGENT

COUPLES SANS SOUCI FRONT OFFICE AGENT

We want you to “Grow Your Career” with us

At Couples Resorts, we offer the most Inclusive Vacation anywhere with the highest-level of repeat guests, because all of our decisions and actions are done with our guest in mind. We work hard to preserve an environment of trust, respect and superior service. We love what we do and we do it with passion and pride by inspiring and being inspired by our team and our guests.

If you personally share these values, want to be a part of a dynamic team and you have the requisite experiences, competences and qualifications below, then we invite you to submit your application for the position of Front Office Agent.

Job Summary

This cheerful, quick, multi-skilled Colleague is accountable to the Front Office Manager. S/he is in a team that meets and greets Guests first. S/he ensures the guests are checked and settled into their rooms in a quick and efficient manner.

Duties & Responsibilities include but are not limited to:

• Ensures that the welcoming of Guests and disembarkation, luggage, champagne, swift check-in and efficient, friendly transfer to their rooms are done to standard.
• Briefly orientate guest of resort activities upon arrival; such as dinner reservations, in-room directory, nurse's services.
• Ensures accurate room charges are applied to category.
• Ensures registration cards are properly filled out.
• Ensures guest portfolio is updated accurately in a timely manner.

The successful candidate should:

• Have a minimum of three (3) years’ experience.
• Possess a Diploma in Hospitality Management or its equivalent.
• Possess excellent Time Management, outstanding Human Relations, and Problem-solving skills.
• Possess excellent interpersonal and communication skills.
• Have keen eyes for details.
• Be knowledgeable of Guest travel and airline flight operations.
• Be highly customer service oriented.
• Be innovative, creative, and have a hands-on approach to management.
• Have the ability to build, train, and manage a dynamic team.
• Be willing to work flexible hours and days of the week.

Are you the right person?

Please submit your application and resume online to:

https://couples.bamboohr.com/jobs

by December 27, 2024