Contrato Formativo - Quality Assurance

We are looking for our Boutique in Barcelona, a Client Advisor for an interim mission :

Contract type : through agency

Location : Barcelona

Overview of the job :

Provide an outstanding customer service experience (highly personalized and efficient) and be an excellent ambassador for the Christian Louboutin brand as part of a high performing sales team.

Main tasks and responsibilities :

• Build quality relationships with customers resulting in strong sales records and customers’ loyalty by using advanced sales techniques.
• Provide exceptional standards of customer experience surpassing customer expectations at every opportunity by following Christian Louboutin Sales Ceremony through the whole process of their experience.
• Assess customer needs and advise on product ranges best suited.
• Demonstrate and reflect the luxury brand image through customer service, attitude, personal grooming, dress code and behaviour.
• Develop a detailed knowledge of the product including construction, materials, care and design in order to provide exceptional and knowledgeable customer service.
• Demonstrate a constant awareness and actively striving to achieve key performance indicators in order to increase boutique performance and reach individual and store targets.
• Attend and participate in all training and events as required.
• Perform back-office activities such as: data entry into the system (customers and sales), inter-store movements, stock counting, product receiving, daily closures, inventories, cleanliness of the sales floor, client database...
• Manage returned items, including filing any damage etc.
• Inform Management about litigations and escalate complex cases.
• Ensure stock replenishment at all times and report shortages.
• Support the visual merchandising to the highest standard.
• Follow all company procedures in ordering, cash handling and other common practices.
• Develop curiosity and knowledge of the competition and build network.

Profile :

• Minimum 3 years’ experience as Client Advisor (or similar position) for a luxury brand.
• Previous experience in selling high end luxury products (shoes and leather goods accessories) preferable.
• Excellent understanding of store procedures and selling techniques.
• Passion for fashion luxury and for the brand.
• Strong communication and interpersonal skills.
• Confident and able to interact appropriately and professionally with customers in order to maximize sales.
• Extremely customer service and results orientated.
• Motivated, positive and committed with a can do attitude.
• Ability to achieve a strong sales record.
• Team player and willingness to perform varied tasks depending on the needs of the business.
• Excellent personal appearance – smart with a sense of individual style.
• Versatile and flexible.
• Strong follow up and customer service management.
• Excellent attention to detail.
• Open-minded and humble.

Languages :

• Fluent in Spanish and English a must.
• Additional languages (French or others) are a plus.

Are you interested and do you have the required skills?

Send us your CV and cover letter in English.

Please note that if you do not receive a response within 15 days, your application will not be considered.