Contact Center Agent - Italian speaker, torrejón de ardoz

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Client:

HBX Group

Location:

Job Category:

Other

EU work permit required:

Yes

Job Reference:

2976697732409851904324658

Job Views:

2

Posted:

11.03.2025

Expiry Date:

25.04.2025

Job Description:

We are looking for Italian Client Operations Executives to join our Customer Relationship Center. In this role you will have the opportunity to give support to our clients in order to achieve one of our main objectives: “Delivering unique holidays to our customers”.

RESPONSIBILITIES:

1. Provide excellent customer service.
2. Attend clients' queries through phone calls and emails, by being proactive, courteous, friendly, and helpful.
3. Ensure that all clients' requests, issues, and complaints are resolved promptly and accurately, per defined policies, guidelines, terms, and conditions.
4. Promote goodwill when dealing with clients and internal sales teams, to maintain good client relationship, achieve high level of client satisfaction, and retain client loyalty.
5. Act and suggest on improvement opportunities identified during daily work.
6. Negotiate for appropriate compensation/refunds/solutions.

POSITION REQUIREMENTS:

1. Fluency in English and Italian - written and spoken.
2. Any additional language would be an advantage.
3. Flexibility to provide support to all members of the Global Support team as and when required.
4. Excellent time management skills with the ability to work well under pressure in a fast-paced environment.
5. Communication and negotiation skills are key for this position, as you will be spending most of your time listening and trying to come up with solutions that work out best for all parties.