Consumer Safety, Verification and Audit Specialist

Work Level: WL1

Scope: Quality, Supply Chain/Permanent/Full-time/Regular

Reports to: Carla Serpa, Quality Expertise, Performance and Innovation Manager

Location: Spain

Terms & Conditions: Local conditions apply

If you are in the Unilever Ice Cream business or consider choosing to work for the Unilever Ice Cream business, you will work for the Global, leading Ice Cream player with €7.9bn Turn Over in 2023. The Ice Cream business is operating in a highly attractive category, as we are part of the 1 trillion snacking and refreshment industry, growing consistently at high pace. We have strong brand equities: 5 of the top 10 selling brands including Wall’s, Magnum, and Ben & Jerry’s. We are investing to unlock the full growth potential of Ice Cream as a standalone entity, once we separate from Unilever, which is planned to happen by November 2025.

Ice Cream has distinct characteristics from Unilever’s other operating businesses, and the growth potential of Ice Cream will be better delivered under a different ownership structure. As an Ice Cream company, we are committed to developing and nurturing talent within our organization. You will have ample options for career growth and exploration, allowing you to explore roles and opportunities across the new organization. Your career development will be a priority for us, and we are dedicated to supporting your growth journey within the new company.

JOB PURPOSE:

Quality is a key driver of competitive advantage in the Ice Cream business. The Consumer Safety, Verification, and Audit Specialist plays a crucial role in embedding a strong culture of quality within the business unit, ensuring every product delivers the best experience and delights our consumers.

In this role, you will develop and manage the audit programs, covering the end-to-end Quality Management System (E2E QMS) for product quality and food safety. You will perform regular audits, manage non-conformity reports and corrective actions, and ensure compliance with safety regulations. You will identify safety hazards, prepare detailed audit reports, and work with cross-functional teams to address quality concerns. Additionally, you will share learnings, provide guidance on priorities, and analyze feedback to prioritize the audit program.

KEY RESPONSIBILITIES:

• Develop the audit program, covering E2E QMS (product quality and food safety).
• Perform regular audits and assess compliance, ensuring the NC report and, if needed, the CAPA process. Follow up on actions through clear metrics & OKRs.
• Identify potential safety hazards and risks associated with the product, and work with the Quality team to evaluate their impact.
• Ensure during the audit that the factory and supplier comply with local, national, and global safety regulations and standards relevant to consumer products.
• Prepare detailed audit reports outlining findings, non-conformities, and recommendations for corrective and preventive actions.
• Work closely with a cross-functional team to address product safety and product quality concerns.
• Share the learnings from the findings with the BU/BG Quality team.
• In collaboration with QMS & Training, provide guidance on related priorities (e.g., revision of procedures or training prioritization).
• Analyze consumer/customer feedback and complaints, as well as factory/supplier self-assessment quality compliance data, to prioritize and address the audit program.

WHAT YOU NEED TO SUCCEED:

SKILLS :

• Analytical skills: Utilize data analysis tools to monitor quality metrics, identify trends, and implement corrective actions to improve overall product quality.
• Problem-solving abilities: Resolving quality-related issues.
• Auditing skills: A clear understanding and ability to assess and act upon product safety, quality, efficacy, and compliance risks.
• Proactive approach: Anticipating potential quality issues, implementing preventive measures, and continuously seeking opportunities for improvement.

EXPERIENCES & QUALIFICATIONS :

• Strong knowledge of food safety regulations and standards: Ensuring compliance with regulations such as HACCP, FSSC22000, and local food labeling requirements.
• Proven experience in quality management within food companies, supplier quality management, and manufacturing processes.
• At least 10 years of relevant experience as a quality leader/factory.
• English: C1.
• Experience in virtual teamwork.

LEADERSHIP:

• You are energized by delivering fantastic results. You are an example to others – both your results and your resilience. You are constantly on the lookout for better ways to do things, engaging and collaborating with others along the way.
• As an individual, you are responsible for your own wellbeing and delivering high standards of work. You must also focus on the consumer and what they need. You are humble and have your head up, looking around to interpret evidence and data smartly, spotting issues and opportunities to make things better.

WHAT DO WE OFFER:

• Attractive total remuneration package; excellent company pension, bonus, share scheme.
• Hybrid Work (you can work from home 2/3 days per week).
• 4 weeks of Flex Work per year: Opportunity to work remotely for the entire week without coming into the office.
• Flexible hours: Work hours with a wide range of starting and ending times to accommodate your needs.
• Restaurant Card and canteen service in our offices.
• Parking: Possibility of parking at the offices at a reduced cost and with free electric chargers.
• Online language courses.
• Wellbeing Programs: Resources and activities to promote physical, mental, emotional, and purposeful wellbeing.
• Online store with exclusive discounts on UL products and other recognized brands.
• And many more!

ARE YOU EXCITED TO CRAFT THE ICE CREAM FUTURE?

To apply, you must do so online. Please do not forget to upload your CV, talent card, and a motivation letter.

Your application will be reviewed against our requirements, and we will be in touch shortly after the closing date to provide you with an update on the status of your application.

Disclaimer

Equal Opportunity Employer: Unilever is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, or any other basis protected by applicable law, and will not be discriminated against on the basis of disability.

ADDITIONAL INFORMATION

Unilever embraces diversity and encourages applicants from all walks of life. This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity.

This is an office-based role that requires 40% of time attendance to the site.

Unilever is an organization committed to equity, inclusion, and diversity to drive our business results and create a better future for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business.