Consumer Care Agent (German Native), Engagement Specialist, Madrid

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Client:

Location:

Madrid, Spain

Job Category:

Other

EU work permit required:

Yes

Job Views:

4

Posted:

06.03.2025

Expiry Date:

20.04.2025

Job Description:

The role:

This position has the purpose of coordinating and managing direct communication across all digital channels in a proactive way; in this way we can keep customer satisfaction in line with the needs of our customers.

Requirements:

What will you do?

1. The channels you will manage will be the customer care channels (Care) via email and telephone, resolving customer queries on a Q&A basis.
2. You will proactively participate in team meetings in order to report on the status of the project, in addition to content creation.
3. You will produce monthly quantitative and qualitative reports on Customer Care performance.

Who you are?

1. Customer service oriented, organised and attentive to detail.
2. Sociable person who enjoys customer service and generating good engagement with everybody.
3. You are native German and bilingual in English (you will communicate with the German team as well as the global team in English).
4. Nice to Have: Spanish or some other language (we speak English so don't worry if you don't speak Spanish).
5. Availability to work full time.
6. Availability to be hired in Spain.
7. You must be located in Spain.

Why you should join us?

At Findasense we are a global Customer Experience company, we rely on the power of data to create personalised experiences and execute strategies by creating relevant content. We believe in self-management, transparency and focus on a collaborative culture where our EPIC (Strategy, Purpose, Identity and Culture) model makes us unique, different and allows us to create long lasting relationships.