Technical Customer Support Specialist (Full Remote)
How often have you thought, "I wish I could contribute to something meaningful from my workplace"? And what if your work could directly help improve people's health and well-being?
At ShareCRF, you can do just that. Our cloud-based platform is designed to capture and manage clinical research data, enabling research teams to collect the information they need to improve lives. And the best part? Our platform is so intuitive that clients can configure it entirely on their own—no programming skills required!
We’re looking for a Technical Customer Support Specialist to help our clients get the most out of ShareCRF while making the journey of managing their clinical research a breeze.
What will you do?
As a Technical Customer Support Specialist, your role will revolve around ensuring our clients succeed with ShareCRF and feel supported at every step of their journey. Your responsibilities will include:
In 1 month...
You will learn: You’ll dive into ShareCRF’s platform, internal processes, and how we configure studies. You’ll shadow expert colleagues and begin performing customer support actions under their guidance.
In 3 months...
You will improve: You’ll have an advanced understanding of ShareCRF’s features and how to apply them effectively to different types of studies. You’ll also start working directly with clients, alongside a teammate, and develop strategies to provide tailored solutions for each research project.
In 6 months...
You will execute: You’ll be an expert in ShareCRF, taking full ownership of complex client configurations and managing change processes independently. You’ll lead training sessions, ensuring clients can harness the platform’s full potential.
How will you do it?
At ShareCRF, we believe in a horizontal structure and relaxed culture. Communication is at the heart of what we do, and we encourage open, constructive feedback from everyone—there are no barriers here.
We work as a team and expect new joiners to embrace our collaborative culture, where helping colleagues is a core value. Our philosophy is simple: a cohesive, committed team always achieves more than the sum of its parts.
When will you work?
We offer flexible working hours! The only "rule" is to be available between 10:00 and 16:00 for team collaboration.
On Fridays, we close laptops at 15:00 to kick off the weekend early. During July and August, you can take advantage of an intensive shift, working in the mornings and enjoying your afternoons free—perfect for heading to the pool, the beach, or wherever summer takes you!
Where will you work?
We’re a 100% remote company, so you can work wherever you have a good internet connection. Prefer the mountains or the beach? The choice is yours!
Every quarter, we meet up for 2–3 days in an exciting location. These group gatherings are all about strengthening bonds, brainstorming, and discussing upcoming milestones.
What are we looking for?
We’re searching for someone who loves helping others, thrives in customer-facing roles, and enjoys working with technology. You’ll need a logical mind (critical for ShareCRF’s configuration tasks) and a strong desire to learn.
Experience in clinical research is a plus, but it’s not essential. If you meet the other requirements, we’ll provide the support you need to learn and thrive in the world of clinical trials.
What do we offer?
Fundamental requirements:
It would be a positive asset: