Commercial Operations Specialist

Descripción del trabajo

Help us bring people and businesses together

Our SaaS platform enables multi-location brands and businesses to boost their online presence. From big to small, from Adidas to ZenPark, our client base contains some of your favourite brands as well, we bet.

You and us

We are looking for a Technical Support Specialist to join our team! If you are a tech-savvy individual eager to grow your career within Technical Support and enjoy solving difficult technical application issues, let's chat!

You will support our clients and partners navigate our Location Marketing Cloud, addressing technical inquiries, and ensuring an excellent customer experience. You’ll work closely with our colleagues in the Customer Success team to deliver exceptional support and solutions. Establishing and maintaining inter-departmental relationships will be key to your success.

Responsibilities :

• Manage technical support requests from our clients while focusing on KPIs like customer satisfaction.
• Responsible for escalating bugs through the appropriate internal channels (e.g. Jira) and teams.
• Collaborate closely with your colleagues in the wider Customer Organization including Customer Success, Sales, and Implementation.

Your profile :

• Experience in Customer / Technical Support, preferably within a B2B SaaS environment.
• Excellent oral and written communication skills.
• Ability to work independently and are comfortable working remotely.
• Motivated by finding great solutions for our customers and offering a service-oriented approach.
• Quickly familiar with new and technically complex issues, prioritize them, and organize yourself.
• Ideally, experience with ticket and CRM systems in the past (e.g. Jira, Salesforce).
• Comfortable with Excel / Google Sheets.
• Experience working in an international team.
• Open to new ideas and approaches.
• Comfortable researching new issues.
• Basic MySQL skills and can write / update queries.
• Experience with and can navigate Postman.
• Basic understanding of location management on networks such as Google and Facebook.

What we offer :

A mission with meaning and purpose : At Uberall, we foster genuine connections between local businesses and people.

A truly human culture : We’re open, collaborative risk-takers with a whole lot of passion and grit.

Flexibility to fit your lifestyle : Want to come to an office for collaboration? We’ve got space for you in Berlin, Amsterdam, Barcelona, Detroit, and London. Prefer to work remotely? Fine by us!

A piece of the pie : Our pay & perks are competitive, and we regularly review them to ensure they stay that way.

Health and Wellness : We prioritize your wellness with generous holiday time, paid parental and circumstantial leave, and individualized health and wellness opportunities depending on your location.

Everyday growth : We support you on your non-stop learning journey.

Top-of-the-line tech : MacBook Pro, magic mouse, 2nd screen. Need anything else? Let the People & Culture team know.

Everything starts with getting in touch. The best way to express your interest is by applying online. We will be carefully reading your profile and can't wait to hear from you.

Diversity, Equity, Inclusion & Belonging : At Uberall, we believe inclusion unlocks the potential of diversity.