Commercial Operations Assistant (Import / Export)

Descripción del trabajo

WHAT WE DO MATTERS :

Here at The Knot Worldwide, we believe in doing work that matters. In 16+ countries around the world, our leading family of brands (The Knot, WeddingWire, Bodas, The Bash, The Bump, and more) provide best-in-class products, services and content to take celebration planning from inspiration to action. We are one of the most trusted global wedding Vendor Marketplaces, our mobile apps are top-ranked, our features are premier and our magazine is a go-to on the newsstand.

ABOUT THE ROLE AND OUR TEAM

The Knot Worldwide (TKWW) is looking for a person focused on communication for the Concierge team. In this position, you will provide support to users of our platform to help and guide them in the search for suppliers, primarily through phone interactions, with additional support via chat and email. The countries to be managed are Spain, Italy, France, Portugal, Brazil, Mexico and other countries in the south of LATAM.

Your primary goals will be to deliver exceptional service and create a positive user experience, all while meeting departmental objectives.

Your position will be based in our office in Barcelona.

RESPONSIBILITIES

• Understand the user's needs
• Effectively use the company's tools for professional development
• Communication skills (phone)
• Generate a good user experience
• Follow up the whole user process

SUCCESSFUL CANDIDATES HAVE

• User oriented
• Empathy and integration with the team
• Open-mindedness to changes in priorities and work processes
• Strong communication skills (verbal and written)
• Experience with outbound calling (sales and/or customer service)
• Ability to work under pressure of high workload
• Good computer skills and quick learning of tools
• Spanish and Italian skills are required
• English skills will be taken into account

BENEFITS :

• Hybrid working
• Private health insurance paid by the company
• Home office allowance
• Access to a laptop and mobile phone as a work tool
• Tax relief options for Ticket Restaurant, Ticket Transportation, and Daycare.
• Development tools: TKWW University and Udemy courses
• TYPS: easy APP to ask for salary advance payments in 48h
• Referral program
• Getting married or having a baby? We have a gift for you!
• On demand mental health assistance