Client Manager - English Speaker, madrid

Client: Amex

Location: Madrid, Spain

Job Category: Other

EU work permit required: Yes

Job Reference: 641746018286698496032460

Job Views: 2

Posted: 11.03.2025

Expiry Date: 25.04.2025

Job Description:

You Lead The Way. We’ve Got Your Back

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way.

When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day. We back our colleagues with the support they need to thrive, professionally and personally. That’s why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture.

Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

Who we are?

The EMEA Merchant Acquisition Sales organization is a sales team of different nationalities speaking more than 28 languages based in Madrid. Our teams successfully acquire and manage relationships with merchants in all European Markets. As a European hub, based in our new European Head office, we offer a rewarding package and the opportunity to work at one of Spain's premier employer brands.

The main objective of the Centralized Merchant Team colleague is to bring value to small and medium key merchants, through a trigger-based reactive approach, focusing on account retention and business expansion when possible, collaborating across markets and Line Of Business’s ensuring full acceptance and engagement within the portfolio.

Main responsibilities

1. Retaining (and expanding when possible) charge volumes and revenues.
2. Maintain and grow active locations.
3. Improve merchant satisfaction measured through annual survey.
4. Retention of accounts.
5. Ensure compliance and control.
6. Bring value to merchants through commercial speech and American Express specific tools.
7. Best practice sharing and team support.

This role is an individual contributor role and will report to the Client Management Market Team Leader.

Qualifications

1. Native English speaker and in-depth knowledge of country and market landscape.
2. Fluent in English.
3. Extensive experience in account management roles, ideally over the telephone is a plus.
4. Demonstrated negotiation skills; excellent objection handling.
5. High level of business awareness and financial acumen including ability to understand key financial drivers and draw accurate conclusions from them.
6. Good understanding of American Express business and financial competitive and regulatory landscape.
7. Strong organizational and time management skills, able to set priorities to achieve goals.
8. Accountability and ownership.
9. High level of determination and self-confidence, ability to work in groups and contribute to the team’s success.

What do we offer in return?

Success is rewarded through an attractive package: a generous sales incentive plan and a strong benefits package.

• Amex Flex (remote working hybrid model)
• New state of the art offices, very well connected just near to Feria de Madrid. Metro Station one minute, ten minutes connected with the city center. Parking facilities.
• Meal Vouchers (9€ per day)
• Medical Insurance
• Life and Accident Coverage
• Amex personal card with no annual fee
• Annual Educational and Language Allowances
• Stable company with excellent growth, in a fun, dynamic, modern, multicultural and flexible working environment.
• The company has a strong personal development philosophy, offering continuous training opportunities, looking to develop people internally wherever possible.
• Sports, Voluntary activities, healthy in-company activities (Yoga, Pilates, Hipopresives, Soccer Team, Physiotherapy, Mindfulness)
• Amex cafeteria, shower rooms, international collaborative library and many other building facilities
• And lots more!

Why American Express?

There’s a difference between having a job and making a difference. Why American Express? Amex has been making a difference in people’s lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards.