Client Analyst II

Job Description

The primary objective of the Client Services Client Analyst II position is focused on servicing bswift clients and their employees to create raving fans. The Client Analyst II is responsible for maintaining the client benefits website, documenting and executing benefits related processes, and offering support to the client, their participants and to the bswift service center.

Responsibilities

• Ongoing service delivery to support client requirements and needs
• Serve as first level system support for each assigned client
• Perform ongoing audits and file reviews, ensuring data and results accuracy
• Manage daily/weekly/annual incoming and outgoing file processing
• Execute research and analysis to resolve participant cases
• Execute client specific reporting
• Support ACA processing
• Perform testing to support bswift system releases
• Review release documentation for understanding
• Execute processes as outlined in the Admin Guide
• Perform system configuration and testing to meet client requirements for projects and annual enrollment
• Provide timely responses to client inquiries through research and analysis
• Billing tasks, which include: generating invoices, posting payments and reconciling receivables

Qualifications

• Advanced proficiency in MS Excel, working knowledge of MS Office products
• Extensive experience with databases, as well as data interpretation and data manipulation
• Ability to think outside the box
• Strong problem-solving skills
• Communication skills to convey updates and engage with client contacts and internal teammates
• Experience in benefits administration system technology, payroll, HRIS or related software

Education:

• Bachelor's degree (B. A.) from four-year college or university; or equivalent relevant work experience.

Why Join bswift?

At bswift, we empower our employees to make a meaningful impact, innovate, and grow. Joining our team means stepping into a collaborative and dynamic environment that values creativity, initiative, and a passion for client success.

Benefits of Working at bswift:

• Comprehensive Health Benefits: Access to health, dental, and vision plans to support your wellness and that of your family.
• Competitive Compensation: A compensation package that recognizes your skills, experience, and contributions, including performance-based incentives for most roles.
• Remote first, Office friendly environment! No time to commute? No problem!
• Retirement Savings Plans: Options to help you plan for a secure financial future with employer-sponsored retirement savings programs.
• Professional Development: Opportunities for career growth, including training and access to resources to support your career progression.
• Supportive Culture: A work environment that encourages collaboration, open communication, and creative problem-solving, where your voice and ideas are valued.
• Employee Wellbeing Initiatives: Programs focused on mental health, financial planning, and wellness resources to help you thrive inside and outside of work.

Make an Impact: At bswift, your work directly contributes to transforming how organizations approach benefits administration and client engagement. Join us to be part of an organization that is making a meaningful difference in the lives of our clients and their employees.