Chapista - Montador de 3ª para Servicio Oficial

Descripción del trabajo

Capitole is one of the best IT consulting companies and the place you want to be. Why?

People in the center. We believe in a different model, more human, with the employee in the center of our company.

Happiness and low turnover rate.

1200 per year training budget.

More than 950 skilled professionals, from more than 27 nationalities.

Tailored career path.

Monthly follow-ups. 360º continuous evaluation.

Private health insurance.

Flexible retribution program.

Wellhub : access to fitness, wellness, and mental health support.

Processing of the work permit for you to come to Spain with your family.

Technological communities.

Lots of amazing events.

We are looking for an IT Support Azure Specialist to join the team of an important multinational client in the automotive sector. You will enjoy 100% remote work with flexible hours to help you reconcile your professional and family life.

Desired requirements :

• 3+ years of experience in Service Desk or Service Operations.
• Expertise in Incident and Service Request Management.
• Experience with ticketing systems (e.g., Jira, Freshdesk, Remedy, get.IT).
• Experience working with third-party software vendors.
• Familiarity with Azure cloud environments and infrastructure.
• Experience with monitoring and logging tools (e.g., Azure Monitor, Log Analytics, Application Insights).

Valuable Technical Knowledge :

• Microsoft Azure Platform, including Azure Portal, CLI commands, and Networking (VNETs, NSGs, Proxies, Firewalls).
• Azure WebApps, Function Apps, and ADLS Gen2 Storage Accounts.
• Windows and Linux VMs, with knowledge of Bash and PowerShell.
• Azure AD Identity & Access Management, including Service Principal authentication and RBAC configuration.
• Azure SaaS solutions (Databricks, ADF) and Azure DevOps.
• Infrastructure as Code (Terraform or similar).
• Containers and orchestration (Docker, Kubernetes).
• Automation and scripting to optimize tasks.

Responsibilities :

• Serve as the primary point of contact for user questions and for the reporting of incidents in the system.
• Ensure a smooth incident and service request processing.
• Single point of contact for users regarding incidents.
• Record and categorize incidents with qualified information in ticketing tool (ServiceNow, JIRA,…).
• Evaluate incidents related to escalation and problem solution initiation.
• Analyze root cause when possible and provide workarounds in case of errors.
• Track and resolve 1st Level incidents if possible; if no immediate solution is found, assign the incident ticket to the corresponding 2nd Level Support.
• Interface towards 2nd Level contacts within IT and supplier.
• Monitor incidents, push incident solutions, and keep the user informed.
• Verify solutions with the user if needed.
• Prioritize service requests and fulfill them according to work instructions, forwarding to the responsible unit.
• Inform requester about request fulfillment and close service requests.

Modality : full-remote.

Schedule : Flexible, Friday intensive.

Feel free to send us your profile; we are excited to meet you!

The employee will adhere to information security policies :

• Will have access to confidential information related to Capitole and the project they are working on.
• Must comply with the security policies and internal policies of the company and the client.